Sales & Customer Support Coordinator
Commercial Planning & Operations Function - Independent Sales & Customer Support
Sales & Custome r S upport Coordinator
Deeside
Role Purpose Statement
To effectively bridge the gap between the Independent sales team;-customers, Finance and a number of other areas within a large-scale and diverse company. Looking after a portfolio of large & small customers, the main areas of support are pricing maintenance, reporting and managing customer facing buying lists plus assisting in delivering adhoc information to support a wide range of projects and improvement initiatives across the department and for the Independent sales team and/or customer. Based in Deeside.
Key Accountabilities & Responsibilities
• Develop and maintain strong relationships, at Account Manager level.with a portfolio of customers
• Attend customer and business meetings/calls
• Be a primary point of contact on customer and business queries
• Regularly engage with account managers to discuss actions in support of both business and customer activities
• Work pro-actively to improve the customer experience
• Produce regular sales, product, pricing and delivery reports
• Maintain buying lists, product substitutions, discounts in line with requests by account manager/customer/supply chain and through bulletins/regular cleansing
• Alignment of internal buying lists with customers/3rd party systems
• Identifying & correcting IMS issues for eSI customers
• Update promotional pricing activity
• Action credits for pricing errors and maintain the credit log
• Maintain pricing/vistex agreements and assist on price reviews
• Co-ordinate on-boarding of new customers
• Order and organise sales and promotional samples
• Provide buddy cover when required
• Keep buddy/T earn Leader updated with key developments on own portfolio and keep Bible information updated
• Assist with training new starters
• Work with account manager to set up nominated lines
• Update account manager/customer on Customer Transition actions and ensure 3rd party systems updated
• Assistinq with product recalls, collating allergen information, customer allocations Knowledge, Skills & Experience
• Highly IT literate - MS Office (in particular Excel), Databases
• Experience working in a fast moving, pressurised team environment
• Commercial awareness
• Customer focused
• Good team player
• Effective communicator
• Able to prioritise workloads and work well under pressure
• Attention to detail Us:
Here at Brakes Group, we have a simple mission - to help businesses who serve food to thrive. And as we have been serving chefs across the food industry for nearly 60 years, with a business built on quality, reliability, innovation and trust, it's no surprise that we know what we're doing.
And with a culture where everyone works together as one team to be the best we can be, with a real focus on our brilliant people, there is no doubt that we have the right ingredients to make your career a successful one. If you're looking for development we can help you achieve your aspirations. We have clear career paths and learning programmes which will support you at every step of the way. We also have a whole range of Apprenticeships and a Graduate Programme so there really is something for you at every level of your career whether you are just starting out or are a seasoned professional. And being part of Sysco - the Global leader in selling, marketing and distributing food products; the opportunities really are endless.
If this isn't enough, we offer a whole realm of fantastic benefits and incentives including
• Discounts on products and services
• Clear career pathways and development
• Excellent rewards and recognition schemes
• Pension plan
• Additional holiday purchase
Brakes UK uses a third party to undertake a number of checks. Any offer of employment made by Brakes UK would be conditional upon receiving a satisfactory; reference, identity document(s), basic DBS certificate and basic credit check.
FEED YOUR AMBITION. DELIVER YOUR FUTURE
Sales & Custome r S upport Coordinator
Deeside
Role Purpose Statement
To effectively bridge the gap between the Independent sales team;-customers, Finance and a number of other areas within a large-scale and diverse company. Looking after a portfolio of large & small customers, the main areas of support are pricing maintenance, reporting and managing customer facing buying lists plus assisting in delivering adhoc information to support a wide range of projects and improvement initiatives across the department and for the Independent sales team and/or customer. Based in Deeside.
Key Accountabilities & Responsibilities
• Develop and maintain strong relationships, at Account Manager level.with a portfolio of customers
• Attend customer and business meetings/calls
• Be a primary point of contact on customer and business queries
• Regularly engage with account managers to discuss actions in support of both business and customer activities
• Work pro-actively to improve the customer experience
• Produce regular sales, product, pricing and delivery reports
• Maintain buying lists, product substitutions, discounts in line with requests by account manager/customer/supply chain and through bulletins/regular cleansing
• Alignment of internal buying lists with customers/3rd party systems
• Identifying & correcting IMS issues for eSI customers
• Update promotional pricing activity
• Action credits for pricing errors and maintain the credit log
• Maintain pricing/vistex agreements and assist on price reviews
• Co-ordinate on-boarding of new customers
• Order and organise sales and promotional samples
• Provide buddy cover when required
• Keep buddy/T earn Leader updated with key developments on own portfolio and keep Bible information updated
• Assist with training new starters
• Work with account manager to set up nominated lines
• Update account manager/customer on Customer Transition actions and ensure 3rd party systems updated
• Assistinq with product recalls, collating allergen information, customer allocations Knowledge, Skills & Experience
• Highly IT literate - MS Office (in particular Excel), Databases
• Experience working in a fast moving, pressurised team environment
• Commercial awareness
• Customer focused
• Good team player
• Effective communicator
• Able to prioritise workloads and work well under pressure
• Attention to detail Us:
Here at Brakes Group, we have a simple mission - to help businesses who serve food to thrive. And as we have been serving chefs across the food industry for nearly 60 years, with a business built on quality, reliability, innovation and trust, it's no surprise that we know what we're doing.
And with a culture where everyone works together as one team to be the best we can be, with a real focus on our brilliant people, there is no doubt that we have the right ingredients to make your career a successful one. If you're looking for development we can help you achieve your aspirations. We have clear career paths and learning programmes which will support you at every step of the way. We also have a whole range of Apprenticeships and a Graduate Programme so there really is something for you at every level of your career whether you are just starting out or are a seasoned professional. And being part of Sysco - the Global leader in selling, marketing and distributing food products; the opportunities really are endless.
If this isn't enough, we offer a whole realm of fantastic benefits and incentives including
• Discounts on products and services
• Clear career pathways and development
• Excellent rewards and recognition schemes
• Pension plan
• Additional holiday purchase
Brakes UK uses a third party to undertake a number of checks. Any offer of employment made by Brakes UK would be conditional upon receiving a satisfactory; reference, identity document(s), basic DBS certificate and basic credit check.
FEED YOUR AMBITION. DELIVER YOUR FUTURE