Trainee Revenue Services Operative - Highlands/Inverness
Job Title: Trainee Revenue Services Operative
Salary: GBP21,161 (GBP24,923 when fully trained)
Permanent| Full Time Hours
In this role, you will visit commercial and domestic properties to investigate instances of faulty metering and/or potential theft of gas or electricity. Ensuring that instances are firstly made safe, you will then rectify any issues and will work to prevent future breaches from happening.
As part of the role you will be relied on to secure evidence if theft is found and will liaise with local authorities so that appropriate action can be taken. Obtaining and executing Right of Entry Warrants is sometimes required.
This role does involve evening and weekend work on a rota basis. You must live within a maximum 45 minute commute of your base depot.
Your Skills and Experience
You'll be able to manage challenging situations with customers face to face whilst upholding SSE's brand reputation. You'll be persuasive to negotiate collections of payments and where necessary, you'll have the confidence and ability to access customers' properties under authorised warrant situations.
You must be self-motivated and will be able to demonstrate that safety of yourself and the public is at the forefront of all that you do.
Were looking for someone who has a background in a role where they've had to manage customer relationships in a face to face environment and can remain cool under pressure. An electrical background or MOCoPA authorisation would be preferred, but full training will be given for the right candidates if this isn't already held.
A full UK driving licence is essential.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that's our customer promise.
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This vacancy is open to internal and external candidates. Internal candidates - please notify your line manager before you submit your application. If you're successful, well conduct some pre-employment checks.