Hotel Reception Supervisor

Meals on duty, free use of Gym
08 Aug 2019
05 Sep 2019
Contract Type
Full Time
A local 4 Star Hotel is looking for an Experienced Reception Supervisor -
Main Purpose of the Job
* Has overall responsibility for supervising a shift and the Reception Operation
* Assumes responsibility for all team members and ensuring they operate to stated standards
* Provides guidance and direction and is first port of call to team members
* Provides information to managers, peers, team members and other departments
* Functions as a technical department resource and provides departmental induction and training to new starts
Skills and Requirements
* Be fully conversant with Opera PMS and Microsoft Office
* Be able to lead and direct a multicultural team
* Be able to demonstrate best practice to subordinates and lead by example
* Train and Coach team members on the job
* Demonstrate a full knowledge of The Front Office SOP
* Have ability to communicate with managers and directors and be able to report on business levels for the given shift
* Demonstrate ability to negotiate, persuade and deal with customer complaints
* Demonstrate efficient decision making when selling room stock
Preferred Experience Required
* At least one years' experience in a customer facing role in a four-star environment or equivalent