Senior Visitor Experience Officer

08 Aug 2019
05 Sep 2019
Sport & Leisure
Contract Type
Full Time
Summary As the Senior Visitor Experience Officer in the House and Gardens, you will lead on all aspects of our visitors' experience at one of Cambridge's grandest working estates. From a mansion filled with architectural gems and a collection which forms a tapestry of tales from Wimpole's past, to our productive and beautiful gardens including the truly special 18th century walled garden. You will work at a strategic level to lead and deliver plans to further our work in engagement, growing our programming, and developing our projects in the house and gardens.
What it's like to work here This impressive mansion and home farm is the only National Trust property that manages all its visitor attractions and activities in-house. Visitor numbers have increased rapidly in recent years and Wimpole is regarded as one of our most successful properties in terms of growth and innovation. As expected for such a popular location, work at Wimpole is fast-paced, but as part of the team you'll enjoy flexible working conditions.
What you'll be doing You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of activities, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.
With our impressive collections, inspiring landscapes and centuries of history, there's everything here to fire your imagination, to create events and deliver outstanding interpretation. You'll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.
Please also read the full role profile and extra information document, attached to this advert.
Who we're looking for This job is all about providing a service. To be fantastic in this role, you'll need to;
  • Experience of delivering inspirational engagement activities
  • Have good people skills, enabling good working relationships with those in your team and across the property
  • Understanding of how to interpret significant collections to varied audiences.
  • Excellent organisational skills, and the ability to time manage projects successfully
  • Have good interpersonal skills, able to deal with visitors in a variety of situations
  • Have a flexible customer focused approach with experience in delivering high standards of customer service
  • Experience of working with and supervising volunteers
  • Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust
The package Benefits
Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

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