Market Service Officer (36 hours per week)
Work Hours: 36 Hours per Week
Hackney's street markets reflect the borough's vibrant & diverse communities and cultures, with 6 historic and successful markets offering a wide range of quality goods, value for money and a meeting place for those much needed social interactions. Our markets have strong links with our local communities, food growing projects, small businesses, start-ups and festivals.
This is an exciting time to join the Markets and street trading team, following a year of unprecedented double digit growth we are now recruiting for Market Service Officers to join one of London's most successful market services team and play your part to oversee and continue to develop our street markets in Hackney.
You will be responsible for the delivery of a customer centric front line service. Proactively engaging with traders and the public to provide support, advice and interventions to ensure that compliance to licence conditions are effectively maintained. You will be there to drive occupancy of tour designated trading pitches , ensure all repairs are reported and undertaken promptly and follow up to ensure they are executed to a high standard and ensure high levels of customer satisfaction is attained. Your goal is to provide a 'right first time' front line service to all of our Licence holders and ensure the effective licencing and compliance of the boroughs Markets and Street Trading function.
This role will suit someone who can demonstrate excellent customer service, possibly coming from a commercial sales background. You will be self-motivated and your communication skills will be second to none, being able to build rapport quickly with diverse members of the public. You will be confident in difficult situations showing a high level of resilience, being able to manage complaints, provide solutions and make firm decisions.
Day to day activities include carrying out licence inspections, processing and reconciling fee payments and income, managing waiting lists, providing advice and guidance, selling the opportunities and benefits of street trading to prospective traders, ensuring quality and compliance, and undertaking initial enforcement action against any non-compliance or anti-social behaviour.
You will be required to work a varied shift pattern, which will incorporate working from 7am to 10pm Monday to Sunday (Saturdays inclusive). This also includes the occasional public holiday, in order to meet the Service requirements.
Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.
If the opportunity of working here excites you, please apply.
Please refer to the Job Description and Person Specification. It is essential that you include a supporting statement, addressing how your skills, knowledge and experience meet all the aspects of the post, as indicated in the job description and person specification.
Closing date: 18 August 2019
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.