Customer Services Team Leader MAYO86600

Lewes, East Sussex
Competitive Salary plus Benefits and Discretionary Bonus
08 Aug 2019
05 Sep 2019
Contract Type
Full Time

Our client, the leading Sussex law firm, provides a comprehensive and personal service to a broad spectrum of local, national and international clients across a range of business law and personal legal services. Their innovative approach to client service has helped them to win several awards.

They are now looking to recruit a Customer Services Team Leader to join their busy New Enquiries Team (NET) based at their modern Lewes office.

Receiving new enquiries from clients via telephone, email and website and providing estimates to the potential clients, you will liaise with Legal Advisers on updates and outcomes and ensure that they provide such support in a professional and friendly manner in keeping with the firm’s standards for client care.

Communicating with legal departments regarding new enquiries and following up new enquiries to conclusion, you will handle ad hoc requests for file copies or items held in secure storage (e.g. Wills and deeds) from clients or their representatives and, on receipt of a Packet from the Archive team, identity check those requesting the documents, and then send them out to the requester.

The role requires a highly confident individual who is able to speak with clients, follow up on enquiries and sell the firms services.  As the Team Leader, you will also be responsible for managing and motivating team members to meet and exceed their team targets.

An exceptionally high standard of interpersonal and communication skills is vital, especially in the context of client care and relationship building and they are looking for someone who has a positive and friendly manner in dealing with clients, contacts and colleagues.  Excellent listening skills and maintaining confidentiality are key in this role due to the client information-gathering that is carried out.

Experience in objection handling and/or client services is beneficial, along with a high level of attention to detail to maintain accuracy in record keeping and in written communications with others. 

Working hours will be Monday to Friday, 8.30am to 5:30pm with 1 hour for lunch. 

Interview date: 20th August 2019

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.