Helpzone Student Services Advisor

Paignton, Devon
£15,992 - £16,571 + excellent benefits
08 Aug 2019
26 Aug 2019
Contract Type
Full Time

Helpzone Student Services Advisor BS788



Salary: £15,992 - £16,571 + excellent benefits

Contract Type: Permanent, Full Time, 37 hours per week, 52 weeks per year.

Location: Paignton, Devon

South Devon College is a Further and Higher Education college with top success rates, located in Torbay, which is part of the beautiful English Riviera on the South Devon coast. Our state of the art campus offers local access to world class facilities. We are an ambitious College, ambitious for our learners, our staff and the community we serve. We measure our performance by the success of our learners.

Our fresh vibrant culture provides 12,000 learners each year with a wide provision ranging from Foundation to University Learning, contributing an overall £30 million College expenditure to the local economy.

We are recruiting for a Student Service Advisor to join our Helpzone team, Operating as part of the frontline customer-facing team across the college, your role is to provide a welcoming and professional frontline service to all; offering outstanding customer service and impartial information and advice to all students and visitors contributing to a comprehensive ‘one stop’ Helpzone service.

Liaising closely with cross-college staff to take responsibility for the day to day customer enquiries, learner absence records and the college admissions function. You will facilitate a highly effective recruitment process taking individual ownership from enquiry and application through to Welcome Session and enrolment of new and progressing students, ensuring that transition, EHCP and risk assessment protocols are adhered to. You will support and develop the Helpzone Apprentice(s) and will work between the College reception desks and the Helpzone working as part of a valued and flexible team.

The ideal candidate will have GCSE English and Maths at grade C or above (level 4-9) and experience working with members of the public in a front line capacity. You will need to have the ability to work effectively as part of a team as well as unsupervised with excellent organisational skills and a welcoming disposition.

Benefits as follows: 25 days Holiday (pro rata for fractional), up to 5 College closure days, Paid Bank Holidays, Membership of the Local Government Pension Scheme, Life Assurance (if member of pension scheme) On Site Nursery (Mama Bears), Fitness Suite Facilities, Staff Discounts (Inspirations – Hair & Beauty, NUS Student Cards, membership of the Sodexo Employee Discounts Platform), Holiday Purchase Scheme, Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs), Discounted Stagecoach Bus Pass, and many others.

Closing Date: Midnight Monday 26th August 2019

Interview Date: Tuesday 3rd September 2019

To apply and for a full job description please visit the Jobs page of the South Devon College website.

Please note that you will be required to be in possession of an Enhanced DBS Certificate, or be willing to undertake an Enhanced DBS check as a condition of employment at the College.

This College is committed to Safeguarding/Prevent and promoting the welfare of learners, including children and young people, and expects all staff and volunteers to share this commitment.