Training Product Officer
Training Product Officer
Location: Salford, London, or locations that would be commutable to either of these locations (e.g. South East England)
Hours: 35 hours per week, Monday-Friday
Contract type: Permanent
Salary: Up to GBP19,758 per annum, dependent on experience (plus Inner London Weighting, if applicable)
Can you use your design skills to support with the creation of resources and materials that will be used by our First Aid Trainers?
Our Red Cross Training (RCT) team are committed to delivering a quality service to our customers; we've been delivering first aid at work courses for more than 30 years, and we're acknowledged by the Health and Safety Executive (HSE) as a standard setter for first aid at work. We're proud to deliver excellence in service, and endeavour to ensure that any resources and visual aids that we use during training delivery match these standards by looking professional, high quality, informative, and fit for purpose. We're looking for a Training Product Officer to help ensure that new materials are developed in a timely and efficient manner, and existing resources are continuously reviewed and monitored for their effectiveness.
What you'll be doing ...
Reporting to the Training Product Manager, you'll design and coordinate the development of training materials and multimedia visual aids, ensuring that they're consistent with organisational branding and industry regulations. You'll work closely with internal stakeholders, such as subject matter experts and marketing, to develop engaging resources, and will liaise with external suppliers to source and organise cost-effective solutions for their production and fulfillment.
In addition, you'll support RCT with the analysis of course related data, reviewing metrics such as Customer Satisfaction, and creating reports from your findings. You'll also be responsible for course related administration processes, including maintaining course details on our course booking database, and updating PowerPoint presentations used by our Trainers.
Meet the team
Our team are welcoming, motivated, and passionate about helping people. We've been delivering first aid at work courses for more than 30 years. We have over 170 trainers throughout the UK, and in 2018 we delivered training to over 137,000 delegates. Not only do our courses provide people with life-saving knowledge and skills; after costs have been deducted, every penny made goes to support the work of the British Red Cross.
This role might be for you if...
You're creative, and can bring your ideas to life - you're skilled in the use of a range of design resources, including Adobe Creative Cloud software and Microsoft Publisher, and have experience of using these tools to design and develop printed and electronic resources.
You're analytically minded - you can analyse data and draft reports and management information based on your findings.
You're flexible - you can plan your workload independently and work towards and meet deadlines. Regular travel (to Salford and/or London, as well as other locations dependent on business needs - approximately monthly) will also be a feature of this role, so you should be comfortable with travelling nationally when required.
Closing date for applications is 23:59 on Monday 19th August 2019, with interviews to follow.
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy
A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
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Connecting human kindness with human crisis