Contact Centre Operator

Contact Centre Operator
Up to £10.30* per hour
Kidderminster
Pool Relief (Zero hours contract) 

Our client has some fantastic opportunities available for friendly and customer focused Contact Centre Operators for their Telecare and Customer Service Centre, based in Kidderminster.

They provide a range of services to older and vulnerable people 24 hours a day using the very latest telecare call handling software.  The operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. Their centre also provides a range of call handling services including telecare, telehealth, in and out of hours repairs and housing enquiries as well as providing services to other organisations which ensures a varied and challenging role. Please see the Job Description for further details of the duties and responsibilities.     

Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join us and on-going training to support your development.

As part of the team of Contact Centre Operators, your shifts will form part of our 24-hour rolling rota to include a mixture of early, late and night shifts.

Relief positions provide cover for sickness, training and annual leave so the ability to be flexible and work at short notice is essential.

*Subject to satisfactory performance, incremental progression may be available on a two-yearly basis. Currently, the top of this grade is £11.78 per hour. A competitive benefits package is provided including 31 days annual holiday entitlement (pro-rata), company pension scheme, discounted gym membership and more.