Helpzone Student Services Assistant

Paignton, Devon
£12,267.80 - £12,711.97 (Pro rata of £15,992 - £16,571) per annum
08 Aug 2019
26 Aug 2019
Contract Type
Full Time

Helpzone Student Services Assistant BS787

Salary: £12,267.80 - £12,711.97 (Pro rata of £15,992 - £16,571) per annum

Contract Type: Fixed Term until 17th July 2020, 37 hours per week, 40 weeks per year.

Location: Paignton, Devon

South Devon College is a Further and Higher Education college with top success rates, located in Torbay, which is part of the beautiful English Riviera on the South Devon coast. Our state of the art campus offers local access to world class facilities. We are an ambitious College, ambitious for our learners, our staff and the community we serve. We measure our performance by the success of our learners.

Our fresh vibrant culture provides 12,000 learners each year with a wide provision ranging from Foundation to University Learning, contributing an overall £30 million College expenditure to the local economy.

We are recruiting for a Student Services Assistant to join our Helpzone team. Operating as part of the frontline customer facing team across the college, your role is to provide a welcoming and professional frontline service to all; offering outstanding customer service and impartial information and advice to all students and visitors contributing to a comprehensive ‘one stop’ Helpzone service.

Liaising closely with academic and Helpzone colleagues you will take responsibility for the day to day customer enquiries including supporting the college funding and transport support function. As part of the Helpzone, you will facilitate a highly effective learner journey. You will work on the front line in the Helpzone supporting delivery of all aspects of the Helpzone service.

The ideal candidate will have GCSE Maths and English at GCSE grade C or above (4-9) with experience working with members of the public in a frontline capacity. We are looking for someone with a welcoming disposition who can work effectively as part of a team as well as individually.

Benefits as follows: 25 days Holiday (pro rata for fractional), up to 5 College closure days, Paid Bank Holidays, Membership of the Local Government Pension Scheme, Life Assurance (if member of pension scheme) On Site Nursery (Mama Bears), Fitness Suite Facilities, Staff Discounts (Inspirations – Hair & Beauty, NUS Student Cards, membership of the Sodexo Employee Discounts Platform), Holiday Purchase Scheme, Access to Automotive Department (Small Car Repairs & Pre MOT Testing at low costs), Discounted Stagecoach Bus Pass, and many others.

Closing Date: Midnight Monday 26th August 2019

Interview Date: Tuesday 3rd September 2019

To apply and for a full job description please visit the Jobs page of the South Devon College website.

Please note that you will be required to be in possession of an Enhanced DBS Certificate, or be willing to undertake an Enhanced DBS check as a condition of employment at the College.

This College is committed to Safeguarding/Prevent and promoting the welfare of learners, including children and young people, and expects all staff and volunteers to share this commitment.