Reception and Administration Co-ordinator
- Full Time
Reception and Administration Co-ordinator
Salary £18,500 per annum
37 hours per week (Monday to Friday with flexibility to support on evenings and weekends where necessary)
Happy to Talk Flexible Working
Join The Hub at this exciting time in our history. Having been open for just 9 months, we’ve big plans to grow our business into the future and this role is required to help achieve that goal.
The Hub is a new place for people to come together to have fun, work and try new things. We’re a beacon for the local community, drawing new and long-standing residents together. Our beautiful spaces and rooms are available for hire. Our flexible spaces can accommodate two to 200 people and are suitable for a range of activities. The building is complemented by The Hub Café who provide the catering for events taking place in The Hub.
The Hub is based within a distinctive, contemporary development of 700 high quality homes, community facilities and open spaces. Offering the perfect blend of city and country living, Mulberry Park is within easy reach of both Bath's dynamic city centre and the area's stunning natural surroundings. This vibrant community will be enhanced by Bath's first new park for 100 years, a new primary school and a children's nursery.
The Hub is part of Curo and we are about providing people with homes and much more. We are one of the largest landlords in the South West and ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK. We care about our colleagues and this is evident in their sense of pride and the tireless work they do to support our customers.
What you'll be doing
You will be the first and last person visitors to The Hub see or speak to it and it is vital that those first and last impressions are memorable and delight our customers. You’ll be dealing with general enquiries regarding the building and the activities taking place here.
Reporting into the Senior Events Co-ordinator, you’ll also be responsible for the administration relating to hire of spaces and will work closely with the Sales Co-ordinator and Events team, this will include generating booking forms and contracts, processing payments and co-ordinating booking information.
You will undertake marketing tasks, particularly relating to updating the content on our website and updating social media channels.
More about you
You’ll be the welcoming face of The Hub, creating lasting impressions on our visitors. You’ll have a good eye for detail and be able to prioritise your work.
Ideally you will have recent experience of delivering exceptional customer service in a similar, reception environment.
As a member of the Curo team you will need to demonstrate a commitment to delivering first class customer service to support our objective of being a renowned customer service organisation.
The role is generally required Monday – Friday but due to the nature of our business, an element of flexibility is required as there may be weekend or evening cover required occasionally.
At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!
When and where you'll be doing it
You will be able to work flexibly, Monday to Friday but with the possibility of some evening/weekend working, based on our customers’ needs.
You’ll be based in The Hub, Mulberry Park, Bath
What will you get in return?
We think you’ll have a job that makes you feel good about what you’re doing – you will make a difference to our customers’ lives every day.
A day’s leave on your birthday
26 days annual leave per year (plus bank holidays) rising to 29 after 3 years’ service
Opportunity to earn performance related pay
Company Pension contribution of up to 10%
Flexible Benefits including health care, gym membership, buying holiday
Here at Curo we are about getting the right candidate for the right role, however we recognise that as an organisation we are underrepresented in certain areas. Therefore we operate the disability confident scheme to encourage disabled applicants and we welcome applications from candidates who are BAME or LGBTQ+. We also welcome applications from Curo customers.
Closing Date: 12 noon 26th August 2019
Interviews: 1st stage interview: 4th September, 2nd stage interview: TBC