Alert & Response Supervisor

Sale, Greater Manchester
Salary £25,700 - £28,331 per annum
08 Aug 2019
05 Sep 2019
Contract Type
Full Time

Alert & Response Supervisor THTA86546


Salary £25,700 - £28,331 per annum

The Role:

Our Alert and Response Team provides alarm call handling, telecare equipment, CCTV and out of hours repairs call handling. The Alert and Response Supervisor guide and direct the day to day activities for the team; providing daily support and coaching to the team and supporting management to deliver exceptional service for customers.

Acting as Alert & Response Technician, you will ensure that targets are met and customers receive a prompt response to alarm calls and requests for equipment. As Supervisor, you will assist management to ensure there are adequate staffing levels to provide safe service provision and supervise team performance, directing all day to day activity to meet customer demands and administration duties. You will hold frequent and regular check ins to ensure the team are up to date with current practices and new technology and ensure colleagues have the right skills to meet current and forecast demand.

The Person:

This role demands an individual who has experience in a telecare monitoring environment and who can successfully support colleagues to improve service delivery. With exceptional communication and interpersonal skills, you will also have experience of colleague coaching and providing feedback and be comfortable managing rotas.

This role is for 36.25 hours per week and includes shifts, evening and 1 weekend in 4.

The Trust:

Trafford Housing Trust (THT) is an independent housing company providing more than 9,000 quality affordable homes within the Trafford area of Manchester and across the North West. As a social enterprise, we are a ‘profit-for-purpose’ organisation, striving for a society transformed, free from poverty, inequality and injustice.

In April 2019 we announced that we will be joining the L&Q Group within the coming months, in an exciting deal that will see us build 20,000 new homes across the NW. This represents ambitious growth and a huge vote of confidence in THT’s team and track record.

Closing Date: 5th September 2019

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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