Alert & Response Manager
Alert & Response Manager THTA86538
Salary £34,710 - £37,258 per annum
Maternity Cover until October 2020
Our Alert and Response Team provides alarm call handling, telecare equipment, CCTV and out of hours repairs call handling. The Alert and Response Manager will ensure that all customers receive a safe and effective service from the Alert and Response Team.
You will be responsible for all staff management related activities including performance management and personal development of team members and for forecasting demand, planning resources to meet demand. Managing and setting the teams budget, you will monitor, manage and report on all risk and compliance and work with the Business Partnerships Manager to deliver pilots, new technology and improve growth.
We’re looking for an individual who has proven experience of successfully leading a monitoring centre and telecare provision, and who has experience of managing a 24/7 service. With exceptional communication and influencing skills, you will have detailed knowledge of assistive technology and of alarm monitoring / telecare software and be able to develop processes focused on customer outcomes.
A proven leader, we’d also like you to have experience of data collection, analysis, interpretation and presentation to all audiences and be comfortable with developing colleagues and supporting members of the team to improve personal performance.
Trafford Housing Trust (THT) is an independent housing company providing more than 9,000 quality affordable homes within the Trafford area of Manchester and across the North West. As a social enterprise, we are a ‘profit-for-purpose’ organisation, striving for a society transformed, free from poverty, inequality and injustice.
In April 2019 we announced that we will be joining the L&Q Group within the coming months, in an exciting deal that will see us build 20,000 new homes across the NW. This represents ambitious growth and a huge vote of confidence in THT’s team and track record.
Closing Date: 22nd August 2019
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
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