Claims Handler

30000.00 - 35000.00 GBP Annual
07 Aug 2019
04 Sep 2019
Contract Type
Full Time
Claims Handler

We are seeking an experienced claims handler to join our expanding team in Gatwick. We operate a large fleet of our vehicles and require a skilled person to manage our claims process between our drivers/third parties and our insurers.

Working alongside the fleet manager, you will be involved in the day to day management of claims to ensure they are handled efficiently and that all procedures are followed for speedy claims response.

As well as communicating with our drivers and senior management, you will also liaise with external experts such as our insurance advisors and insurers. You may become involved in reviewing and maintaining management reports and claims management.


Typical activities may include:

?? ensuring smooth communication to our staff on all claim's procedures

?? providing fast and smooth 1st claim notification

?? processing new insurance claims notifications

?? collecting accurate information and documents to proceed with a claim

?? working with our insurers to analyse any claim trends

?? managing small repairs outside of our insurers

?? working with our repair centre

?? building relationships with insurers, broker and legal and claims professionals

?? adhering to legal requirements, industry regulations and customer quality standards set by the company.

Working hours

The working week is usually 40 hours. Office hours may be Monday to Friday

What to expect

?? Although office-based, you may need to travel to visit insurers, brokers and solicitors.


Minimum 2 years claims management experience.

CII qualified


You will need:

?? customer service skills

?? negotiation and decision-making skills

?? communication skills and a confident disposition when dealing with people, often under challenging circumstances

?? organisational and time management skills

?? commercial acumen

?? the ability to think strategically

?? initiative and the ability to adapt quickly to different situations

?? good numeracy and literacy

?? interpersonal skills

?? discernment and the ability to assess a situation objectively

?? attention to detail and sound report-writing skills