Senior Representative, Client Processing
- Recruiter
- BNY Mellon
- Location
- Manchester
- Salary
- Competitive
- Posted
- 07 Aug 2019
- Closes
- 23 Aug 2019
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
- Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
- Performs complex operational tasks in a product or functional area.
- Conducts independent analysis and policy interpretation.
- Performs complex, manual processing of updates to client accounts or company records.
- Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
- Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Identifies, investigates and resolves problems in client accounts or company records.
- Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
- Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
- Review and check work of other Client Processing Support staff and help resolve escalated issues.
- May be responsible for allocating and checking work of other team members.
- May be responsible for specific supervisory review and approval actions.
- Responsible for the quality and completion of own work.
- High school/secondary school or the equivalent combination of education and experience is required.
- Bachelors degree preferred.
- 5-7 years of total work experience preferred.
- Experience in brokerage processing preferred.
- Applicable local/regional licenses or certifications as required by the business.
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: United Kingdom-Greater Manchester-Manchester
Job: Operations
Internal Jobcode: 70609
Organization: MOCSD Service Delivery-HR17225
Requisition Number: