Guest Services Manager

27000.00 - 28000.00 GBP Annual + Benefits
07 Aug 2019
04 Sep 2019
Contract Type
Full Time
Guest Services Manager - Front facing luxury 5 Star Venue

This rs a stunning venue that packs a punch. It is a role for someone who wants to further their career within five star environments.

We are looking for a Guest Service Manager to oversee the running of front of house - destination hotel.

Overall purposeDuty Manager responsibilities - to oversee the running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
Ultimately responsible for the provision of a seamless guest experience.
Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery.
Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
Attend meetings when necessary including the daily morning meetings.
Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all VIP Guests are met.
High engagement with guests throughout their stay to make them feel at home and create the warmth of the hotel In addition promoting hotel services and facilities.
Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis

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