£20,000 - £25,000 Depending upon Experience + Benefits
Are you passionate about picking up the phone to deliver great customer service with a fun, friendly and professional personality? We are seeking a dedicated person with excellent administration and interpersonal skills to give our customers the best possible experience.
We are the UK and Ireland's leading distributor of planed strength graded softwood and engineered wood products with over 40 staff and a turnover of £100m+. We are part of Södra Group, the largest forest-owner association in Sweden.
We have won many awards for our products and services and pride ourselves on our professional and personal approach. Our operations are based on responsible forestry and on industries where we convert the raw material into sawn timber, paper and dissolving pulp, and green energy.
Working for Us:
We offer an excellent benefits and remuneration package including minimum 25 days annual leave (excluding public holidays), a generous pension scheme, bonus opportunities and health and dental cover.
The Sales Administrator Role:
Reporting to the Internal Sales Manager the purpose of the Sales Administrator will be to support a team of Internal Sales Executives and External Sales Managers to provide our customers with an unforgettable level of customer service.
+ Providing excellent service to our customers by processing sales orders and contracts in a timely and professional manner
+ Taking responsibility for investigating and resolving customer queries and complaints
+ Supporting other members of the Sales Department and the business in fulfilment of their roles
+ Processing sales orders for the repeat business of our largest customers
+ Assisting the Internal Sales team with processing customer sales orders for different regions and customer types across the business
+ Answering/filtering sales calls for the Merchant Department
+ Processing and investigating customer complaints
+ Dealing with customer queries in a proactive and responsive manner
+ Logging the Area Sales Manager reports in the company’s CRM system
+ Processing of customer sales contracts
+ Booking in customer deliveries as required
+ Taking responsibility for old stock and focusing Internal and External Sales teams on selling old stock
+ Working with the Transport team to maximise part loads and shorten delivery times
+ General administration tasks as needed across the department and business
+ Previous customer service experience, ideally in a sales environment
+ Excellent administration and processing skills
+ Good experience of Microsoft Office
+ Passionate about customer service
+ Microsoft Outlook / Excel / Word to a good intermediate level.
+ Excellent attention to detail
+ Good level of mathematical understanding.
+ Good organizational skills
+ Good sense of humour
+ Love to build customer relationships on the phone
+ Excellent time management skills
+ A positive “can do” attitude even under pressure
+ Salary: £20-25,000 pa depending upon experience
+ Hours of work: 40 per week, 8am – 5pm with 1 hour for lunch
+ Holidays: 25 days per year plus 8 statutory holidays
+ Performance bonus: Annual payments dependent upon company and individual performance
+ Contributory pension scheme: Generous company contribution Other generous benefits such as health and dental cover
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.