IT Support Engineer / 2nd Line Support Engineer / IT Helpdesk

Northenden, Greater Manchester, England
Up to £25000 per annum
06 Aug 2019
03 Sep 2019
Bluetown Online
IT, IT Support
Contract Type
Full Time

Job Title: IT Engineer

Location: Northenden, Manchester

Salary: £25,000 dependant on Experience

Job type: Full time, Permanent

The Company is a top 200 Law firm that specialises in personal injury. Established in 2000 and they pride themselves in the work they do helping injured people. They cover every area of personal injury including public liability, occupier's liability, road traffic accidents, employer's liability, industrial disease, serious injuries and clinical negligence matters.

They are LEXCEL and Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of their Partners are members of the Law Society Specialist Personal Injury Panel and one of their Partners is a member of the Law Society Specialist Clinical Negligence Panel.

The Role:

They are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Any experience working with Proclaim case management system will be a distinct advantage.

The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues.

Job Description

  • Administration of in-house software
  • Administer and troubleshoot Windows Server 2008/2012/2016, Windows 10/8/7 environments
  • Administer and troubleshoot Active Directory, GPOs, DNS, DHCP
  • Administer and troubleshoot VMWare environment
  • Administer and troubleshoot Hyper-v environment
  • Administer and troubleshoot logical and physical network
  • Administer and troubleshoot Office365 solution
  • Support for deployed printers, scanners and other peripherals across the network
  • Support for remote working arrangements through Microsoft Terminal Services
  • Support for company mobile phones or other mobile devices
  • Support for company telecoms system
  • Responsibility for maintaining a comprehensive asset register and warranty database
  • Support for security systems linked to the IT network
  • PowerShell experience
  • Switch administration
  • Firewall administration
  • Anti-virus administration

The Candidate:

Essential criteria:

  • A minimum 3 years experience working within IT Support
  • Knowledge of Windows based operating systems and troubleshooting common problems
  • Understanding of network infrastructure and technology
  • Understanding of computer hardware and peripherals
  • Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines
  • Ability to prioritise work received via telephone, email and helpdesk based on business or user impact
  • Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times
  • Excellent organisation and time management skills
  • Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver

Desirable Skills:

  • Knowledge of Proclaim case management and experience of working with software provider Eclipse
  • BigHand digital dictation
  • Dragon speech recognition
  • IP telephone systems e. Avaya IP Office
  • Experience of working in the legal industry


  • £25,000 dependent on experience
  • Standard hours are 8:30am to 5:30pm, but will consider alternative arrangements
  • 20 days holiday, plus bank hols and closed between Christmas and New Year (no need to take from 20 days)
  • 3 additional holiday buy backs after 1 year
  • Private medical insurance after 2 years
  • Life Assurance immediately
  • Active social committee, firm pays for trips to e. Quiz Night, Escape Rooms, Junkyard Golf, Christmas party, Summer Barbecue
  • Wellbeing programme including activities like Football, Netball and Bootcamp
  • Employee Assistance Programme
  • Free fruit delivered twice a week

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, 3rd Line Support Engineer, 3rd Line Support, 3rd Line Support Technician, 3rd Line Helpdesk Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support Technician will also be considered for this role.

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