Housing Support Advisor

Expiring today

Broxbourne, Hertfordshire
£19,687 - £21,875 per annum
06 Aug 2019
20 Aug 2019
Contract Type
Full Time

Housing Support Advisor 
£19,687 - £21,875 per annum
Broxbourne, Hertfordshire
FTC 9 months, Full time

B3Living is the largest independent housing association in the Borough of Broxbourne, providing over 4,600 homes across Hertfordshire and Essex. Our mission is to build a range of homes for social rent, private rent and shared ownership to counteract the local housing crisis and shortage of homes in our area.
We are currently looking for a Housing Support Advisor to be the first point of contact for our customers, ensuring an excellent service is always maintained across all customer contact. Providing an effective, efficient and welcoming responsive service by phone, email or in person, you will pick up incoming calls.
Always ensuring customers are provided with accurate, appropriate information, you will be professional, prompt and assist with issues relating to Housing Services. Further to this you will provide support to the Income, Neighbourhood & Support teams  and on occasion you will carry out administrative and clerical tasks and may provide cover on reception as required.
With good literacy, numeracy and IT skills (MS office to a basic level), you will have excellent verbal and written communication abilities. Ideally you will have general administration and telephone experience, excellent customer service skills and will have worked in a customer service environment.
We offer a competitive benefits package including generous leave entitlements and a personal pension scheme. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBT (lesbian, gay, bisexual and transgender) people, people with disabilities and people from black, Asian and minority ethnic backgrounds.