Customer Experience and Insight Manager (Social Housing)

Location
Braintree, Essex
Salary
Salary £31,783.37
Posted
05 Aug 2019
Closes
19 Aug 2019
Ref
GCHTN448343
Contract Type
Permanent
Hours
Full Time

Customer Experience and Insight Manager (Social Housing)
Salary £31,783.37
Location: Braintree, Essex
37 Hours per week, Permanent
 

Our client is a community centred housing association with around 8,700 homes in East Anglia. As a Community Gateway Association, they empower their residents to make key decisions about their homes and the services they provide. Whilst they have a significant growth agenda they pride themselves on being more than a landlord.

They’re looking for an innovative influencer, to join their exceptional Customer Services Team. You need to be passionate about the benefits of resident involvement, recruit, train and support their residents to be involved in Greenfields’ development and service delivery. This includes working with involved residents at all levels to provide the necessary skills and knowledge to enable them to actively drive and influence service delivery and improvement.

You’ll also collate, monitor and report on customer feedback including Complaints and Compliments and ensure that learning outcomes are implemented to drive continuous improvement. To carry out this role, you need to be able to work on your own initiative, have excellent interpersonal, communication and organisational skills. You’ll need to demonstrate creative thinking, exploring best practice and innovative approaches to customer engagement and have skills and experience in managing and supporting people.

Key benefits include: 29 days holiday (includes bank holidays) plus Christmas closure days, BUPA cashback scheme, pension, life assurance, excellent learning and development opportunities, childcare subsidy scheme, health and wellbeing initiatives and reduced gym membership. 

Closing date for receipt of applications: Monday 19 August 2019 at 12 noon 
Interviews will be held on: Thursday 29 August 2019