Customer Service - Spares and Service Co-Ordinator

Recruiter
Job Board Direct
Location
Farnham, Surrey
Salary
£20,000 - £25,000
Posted
05 Aug 2019
Closes
02 Sep 2019
Ref
5278
Contract Type
Permanent
Hours
Full Time

Sales Support - Spares and Service Co-Ordinator
Farnham
Salary: £20,000 - £25,000 + free parking

Fantastic opportunity to work in a UK Sales Office of an Italian Manufacturer of Industrial Machinery. 

Will suit a committed and ambitious team player who wants to develop in a role and become an integral part of the UK operation.

The key function of the position is:

Spares and Service Co-Ordinator involving sound Customer Relationship. 

Typical duties will include but not limited to:

  • Taking enquiries from customers regarding spares requirements.
  • The Spares and Service Co-Ordinator will prepare and follow up quotations and liaise with Head Office and Group companies in Italy.
  • Converting enquiries to orders and liaising with customers throughout the process.
  • The Spares and Service Co-Ordinator will give support with technical enquiries from service engineers.
  • Give service estimates and book maintenance and commissioning visits, where required booking flights and accommodation for the service engineers.
  • The Spares and Service Co-Ordinator will ensure customer accounts are within payment terms which will require credit control practices and regular contact with customers. Alert Finance & Office Manager of any concerns.
  • Establish good relationships with customers and pro-actively engage with them about future maintenance plans and potential need for spare parts etc.
  • Occasional travel to Italy, and site visits in the UK. Attendance at UK Exhibition annually.

Essential

  • Sound customer service and administration skills
  • Competent user of MS Word, Excel & Outlook
  • Planning and Co-Ordination skills

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