Customer Services Coordinator

Customer Service Representative

Permanent role

Leicester based

£17,000 - £19,000 - 37.5hrs

Ref: 10615

Our client is looking for a customer service professional with at least two years experience in a customer service role.

Role profile:      

• Managing incoming customer queries and complaints
• Processing customer orders
• Contacting customers to deal with price, stock availability, offering alternatives and advice
• Liaise with other internal departments including purchasing, warehouse, accounts to resolve queries
• Keep the CRM system up to date with customer details
• Ad hoc tasks

Person profile:

• Confident and self motivated
• Excellent communicator both written and oral

• Good working knowledge of databases

Essential criteria:

• At least two years experience in a customer service role
• Good working knowledge of Microsoft Office in particular Excel
• Experience of online orders

Desired criteria:

• Educated to “A” level standard
• Ecommerce experience an advantage