Customer Services Coordinator

Recruiter
JR Personnel
Location
Leicester, Leicestershire
Salary
£17,000 - £19,000
Posted
02 Aug 2019
Closes
30 Aug 2019
Contract Type
Permanent
Hours
Full Time

Customer Service Representative

Permanent role

Leicester based

£17,000 - £19,000 - 37.5hrs

Ref: 10615

Our client is looking for a customer service professional with at least two years experience in a customer service role.

Role profile:      

  • Managing incoming customer queries and complaints
  • Processing customer orders
  • Contacting customers to deal with price, stock availability, offering alternatives and advice
  • Liaise with other internal departments including purchasing, warehouse, accounts to resolve queries
  • Keep the CRM system up to date with customer details
  • Ad hoc tasks

Person profile:

  • Confident and self motivated
  • Excellent communicator both written and oral
  • Good working knowledge of databases

 

 

Essential criteria:

  • At least two years experience in a customer service role
  • Good working knowledge of Microsoft Office in particular Excel
  • Experience of online orders

Desired criteria:

  • Educated to “A” level standard
  • Ecommerce experience an advantage

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