B2B Customer Service Representative

B2B Customer Service Representative - Global Products Company
Cardiff, Caerphilly
Competitive Salary + Excellent Company Benefits Package

We currently have an exciting opportunity for a Customer Service Representative to join our Personal Care and Pharmaceutical team in Caerphilly.

With over 115,000 customers across 100 countries, we are a global distributor of specialty consumables, food ingredients and chemicals serving the pharmaceutical, cosmetic and manufacturing industries.

In this varied and challenging role you will need to demonstrate excellent communication skills and have a passion for delivering exceptional customer service by dealing effectively with customer queries, being able to build strong customer relationships, handling customer orders and working as a real team player with all functions of the business. 

About the Company:

With over 115,000 customers across 100 countries, we are a leading $10 billion global distributor of speciality consumables, food ingredients and chemicals serving the pharmaceutical, cosmetic and manufacturing industries.

Key Responsibilities and Tasks:

+ Fully appreciate the requirements of our new and existing customers
+ Develop relationships with customer, building customer loyalty and trust
+ Be responsive to new sales opportunities and ensure these are handled efficiently and effectively
+ Provide excellent customer service and develop profitable sales
+ Identify where we can add value to the business by developing additional products and volume
+ Process orders successfully and accurately to meet role KPIs
+ Handle any Customer Complaints in line with company process including investigation and resolution where necessary
+ Record and respond to customer regulatory requirements using our in house systems or liaising with relevant department
+ To expedite orders and manage business through the delivery process
+ Comply with regulatory laws and legislations

We Are Looking For

This role is for a confident and outgoing individual ideally with Customer Service experience in a sales environment. It is essential that you have drive and determination and are self-motivated enough to ensure that you succeed in the customer service and sales arena. You will be enthusiastic, a quick thinker and you will possess excellent interpersonal and communication skills. You must be numerate and have a reasonable understanding of MS Office packages such as Word and Excel. Highly organised, you will be capable of planning and prioritising your workload efficiently and you will excel when working in a pressured environment.

A customer service background and experience of SAP would be desirable.

What we offer in Return:

+ 33 days holiday including bank holidays
+ Generous pension scheme
+ Life insurance option
+ Discounted private healthcare
+ Discounts with 1,000+ retailers

We are a great team of people, a great place to work and offer all the benefits you’d expect from the world’s #1 at what we do. Come and join us in a business with a global focus where your quality can make a real difference!

You may have worked in the following capacities:
Sales Team Assistant, Sales Order Administrator, Chemical Sales Administrator, Sales Account Administrator, Technical Sales Administration, Sales Admin Assistant, Sales Support Administrator, Sales / Customer Service Administrator, Accounts Administrator, Sales & Finance Administrator, Sales Administrator, Sales Account Coordinator.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.