Customer Service Assistant

Here at Fresh Property Group, we are now looking for a Customer Service Assistant to join us at Bailey Fields in Sheffield.

Keeping exceptional customer service at the forefront of your mind, you will provide a responsive reception service and be the first point of contact for tenants and prospective tenants. Based at the front desk, you will deal with customer enquiries by social networks, email, telephone and in person and undertake viewings, giving appropriate advice to potential tenants when required. The Customer Service Assistant will also receive and process payments, monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges. A key part of this role will also involve guiding prospective tenants through the booking process and following up on all enquiries through our enquiry system.

You will also lead on the organisation and delivery of the social events programme for our students where you can be creative in your ideas to create a great social environment for our customers.

About You

We’re looking for a creative individual who enjoys working in a customer focused environment. With good administration skills and a meticulous eye for detail, you will enjoy running social events, be competent using social media and have experience using Microsoft Office, particularly Outlook.

About Us

Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.

Why Join Us?

In return for your hard work and dedication, we can offer a competitive salary and 25 days annual leave plus bank holidays.