Customer Advisor B2B

Worldpay Global
01 Aug 2019
29 Aug 2019
Contract Type
Full Time
Why is our Investigations team the next step for you?
This role forms part of our growing Investigations Team responsible for the investigation of unmatched or missing transactions and the rectification of any payment failures. The role is customer facing dealing with payment queries from our Corporate customer base on a day to day basis, requesting bank traces, proof of payments and recalls to help resolve issues. We are passionate about supporting our merchants and internal WorldPay customers, therefore great customer service and taking ownership of your contribution will also lead to success in this team.

How will you add value on a day-to-day basis?
We will look to you for completion of investigations, from identification of issue through to resolution. Through analyse trends you will help to find proactive resolution and escalation of issues. You will provide accurate advice and information to both internal and external sources. As part of a busy team, you will prioritise workload to ensure SLA's are met and continually look at ways of improving efficiencies, providing potential solutions and follow through to implementation.

What will make you the ideal candidate?
We are looking for analytically minded individuals with a curious attitude and excellent attention to detail. You will be adept at identify anomalies, finding solutions and demonstrate enthusiasm to work in a fast paced environment and get things done. Technically, you will have a good working knowledge of Excel. Some understanding of payments and experience of working in the Banking and payments arena would be advantageous but not essential. You must be highly motivated and adaptable able to prioritise and deliver to multiple deadlines. This is a customer-centric role so excellent communication skills and the confidence to build effective business relationships are essential.
Investigations work on pro-rota shift pattern (between 8am-6pm)

How is Worldpay changing the world?
We are leaders in modern money. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses. We look forward to hearing from you.