Customer Service Advisor

Do you have a friendly yet professional telephone manner and strive to deliver an exceptional level of customer service? If so, this could be the role for you!

Here at Care Shop, we are looking for a Customer Service Advisor to assist us in the achievement of branch sales, profit and customer service targets.

Acting as a daily point of contact for customer sales enquiries, you will maintain effective communication and good working relationships, ensuring customer service levels are achieved at all times. You will accurately set up customers and orders on the system, complete call logs and reports and manage out of stock items by liaising with purchasing and advising the customer accordingly.

We’re looking for an individual who can demonstrate a high degree of attention to detail, who has excellent communication and interpersonal skills and who can establish and maintain good working relationships with others. With a genuine interest in and making sure the needs of the customers are met, you will be able to monitor and manage own time effectively and have the ability to present information in a clear and concise manner.

Care Shop is the leading supplier of care home equipment and supplies in the country. We are proud of being a clear, easily accessible, and responsive seller of care home supplies with an expert knowledge of the industry and the needs of care homes. Our range of high quality products encompasses everything needed in a care home and other medical environments.

This is a permanent, full time position working 37.5 hours per week. In addition to a competitive salary, we can also offer you an attractive bonus scheme.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.