Hospitality Coordinator

Recruiter
Anonymous
Location
Edinburgh
Salary
Competitive
Posted
01 Aug 2019
Closes
20 Aug 2019
Contract Type
Permanent
Hours
Full Time
JOB PURPOSE:

As a Client Services Co-Ordinator you will be responsible for client hospitality and meeting room management. The role is on a shift basis alternating every week (Apply online only) Mon - Fri and (Apply online only) Mon - Fri.

Your primary value in the role will be to ensure a 5-star standard of service is performed and make that all important first impression by demonstrating a high level of customer care and professionalism. You will support CMS in the service coordination and implementation of catering and room set ups for the Client Meeting spaces.

Utilising all support available in the role you will co-ordinate all requests with Reception and Facilities to provide high quality services to deliver operational excellence.

MAIN DUTIES:

• Set up meeting rooms with catering and lunch/breakfast orders (food and drink handling)
• Ensure meeting rooms/client self service area and staff breakout areas are maintained to a very high standard. Meeting rooms are cleared and reset in a timely manner once vacated
• Perform and log twice daily checks within the meeting room suite and client self service area, reporting any issues to the Assistant Facilities Manager. Provide high quality, reactive and pro-active support to these meeting rooms.
• Check and order supplies/lunches regularly.
• Take responsibility for Health and Safety on site and work closely with the extended Facilities Team to ensure compliance
• Assist with client queries both in person, by email or via telephone
• Match orders/deliveries and pass on for processing.
• Ensure the fridge and supplies in pantry, client self service area and staff areas are adequately stocked and dishwashers are refreshed.
• Assist with cover, in cases of absences, holidays etc for Reception.
• Log / weigh all food waste accurately on the appropriate document.
• Based within the pantry, you will ensure the pantry is kept clean and tidy.
• Deal with any basic AV requirements in meeting rooms
• Be flexible and available to support out of hours and weekend events when required

PERSON SPECIFICATION

Knowledge

• Proven working knowledge of customer service experience
• Proficient in the use of Microsoft Outlook, Word, Excel;
• A working knowledge of Manhattan Datacraft desirable (training will be given)

Skills

• Highly serviced focussed with a 'can do' attitude
• Highly organised and able to plan, prioritise and follow-up the work of self and others
• The ability to listen, question and interpret information to understand requirements
• Ability to suggest and deliver creative/innovative solutions
• Numerical and verbal reasoning
• Good interpersonal skills, flexible to work with a range of styles and personalities
• Excellent verbal communication skills
• Problem solving skills
• Ability to maintain standards when under pressure
• Able to build strong relationships with key stakeholders
• The ability to remain calm and professional when under pressure

Experience and Qualifications

• Understanding of 5-star customer service
• A good standard of general education, including Maths and English
• Experience in large fast-paced client focused environment

Other

Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests