Consultant Services Administrator

18000.00 - 18500.00 GBP Annual
31 Jul 2019
28 Aug 2019
Contract Type
Full Time
Our client is a leading direct selling beauty company who are looking to hire a Consultant Services Administrator to be based in their Gillingham office. This role is based within the Consultant Support Team, which provides a vital two way communication channel, between the sales consultants and the company.

Key responsibilities include:

To ensure that the Consultant Support telephone, email or social media is appropriately staffed

To ensure that the consultant enquiries are dealt with to the highest service standards

To provide an escalation point for consultant issues, resolving to the point of satisfaction.

To deal appropriately with all complaints

To process returns and credits for damaged or missing products

Skills required:

Demonstrable experience of in inbound customer services function, ideally in a Direct Selling Business

The ability to adapt to numerous software systems, both bespoke and standard.

Excellent verbal and written communication skills

Excellent numeracy skills

Excellent reporting skills

Attention to detail

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