Credit Control Supervisor

About the Team

Future's Accounts team are at the heart of everything we do ensuring that we continue to be a profitable and successful company through effective financial management, planning, budgeting and forecasting. Headed up by the Chief Finance Officer, the team are responsible for the smooth running of all finance related activities including Management Accounts, Accounts Payable, Cashiers and Credit Control.

Job Purpose

As Future's business in the US continues to grow, it's essential that we are able to provide centralised services to our colleagues across the pond. We are therefore looking for an experienced Credit Control Supervisor to take a lead role in providing a credit control service for the US business.

In order to ensure you can provide the best level of support to the New York office, this role will be working predominantly "US Hours" of 12pm - 8pm.

Key responsibilities:

• Supervise the (UK based) US credit team to ensure debtor days are improved and to drive the collection of aged debtor balances.
• To be the primary escalation point for credit issues for Future US
• Collection of outstanding invoices by phone, e-mail and letter
• Management of approximately 500 live Future US customer accounts
• Making high volume calls to collect cash
• Dealing with and resolving complex customers queries
• Account reconciliation where disputes arise
• Review and cleanse the customer master data on request
• Support process improvement initiatives
• Recommend productivity improvements
• Ad-hoc duties as and when required
• Credit Checking new and existing customers

What do I need to succeed?

• Previous credit control experience or experience in a similar finance role
• Team lead and/or management experience will be necessary
• Experience in making high volume of outbound calls and emails
• Excellent customer service skills and approach
• Strong problem solving skills
• Experience and understanding of the purchase order process
• Minimum GCSE C or above in English & Mathematics or equivalent
• Ability to organise own workload and meet demanding deadlines and targets.
• Thrives in a busy environment and handles stressful situations calmly and professionally.
• Excellent time management and strong organisational skills - Need to be able to accommodate multiple tasks.
• Strong drive to achieve results
• Strong attention to detail
• Excellent telephone manner to liaise with colleagues and customers at all levels confidently and effectively.
• Strong interpersonal skills and adaptable approach