Telephone Operator

17000.00 - 19000.00 GBP Annual
31 Jul 2019
28 Aug 2019
Contract Type
Full Time
Telephone Operator

Full Time, Permanent
GBP17,000 - GBP19,000 (DOE)

Are you a passionate Telephone Operator? And looking for an exciting new role?

Coulter Elite Resourcing are currently looking for a Telephone Operator to work with their very well established client based in Peterborough.

This is not your typical call centre based position. Firstly this role is in fact within a law firm. Secondlly, the successful candidates will only be dealing with inbound calls. Our client is looking to build a new team of three to take the pressure off their main reception team. Having previously outsourced this service our client is now looking to take inbound calls from within the business so to improve their customer care, service and retention.

More specifically you shall be receiving all incoming telephone calls for all of the clients 4 office locations and connecting through to the correct person or assisting with their enquiry. You will be the voice of the company, provide excellent client service and have a good consistent knowledge of the firm.

Job Specification for the Telephone Operator:

Operates switchboard and routes incoming calls to appropriate departments following a workflow If unavailable type telephone messages
Understanding of the services Buckles Solicitors provide and the ability to tailor calls accordingly to ensure the clients come first
Actively cross refer clients within the firm where appropriate
Manage and ensure the client's needs are met during the full process
Follow up on feedback and listen to our Clients turning any negative feedback into a positive
Log all activity remotely and review call data
Assist in other administrative duties when requiredPerson Specification for the Telephone Operative:

Strong interpersonal and communication skills with the ability to convey this over the phone
Have a professional telephone manner and be able to work as part of a small team
The ability to thrive under pressure, enjoying tight deadlines and managing a variety of duties
Strong organisational and administration skills
Strong written and oral communication skills
The ability to prioritise workload
The ability to perform well under pressure
Demonstrate and maintain a calm approach
A good relationship builder
Be able to anticipate and meet expectationsThis is a full time permanent Telephone Operator position, offering an annual salary of GBP17,000 to GBP19,000 with market leading benefits, a positive and encouraging work environment, exposure to industry specialists and the fantastic opportunity to develop a rewarding and successful career with a top ranking law firm.

If this Telephone Operator position sounds like you please forward your interest to Simon at Coulter Elite Resourcing.

Coulter Elite Resourcing is an independent recruitment consultancy based in Peterborough, Milton Keynes and London supplying permanent, temporary and contract personnel, from office junior through to the highest levels of management both locally and nationally

More searches like this