Accommodation Manager

31 Jul 2019
28 Aug 2019
Contract Type
Full Time
Mears Housing Management is a fast growing business within the Group, currently managing in excess of 11,000 units across the whole of the UK. The primary business objective is to develop new housing supply along with contracted management services to central and local Government as well as to Registered Providers of social housing for four key markets: Homelessness, Accommodation for Care, Affordable and Market Rented.
Here at Mears, our vision is to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community. With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.
With that in mind, an excellent opportunity has now arisen for an Accommodation Manager to join us in the Luton area. Within this role, you will be the face of Mears and will manage and oversee all of the operations of our Eaton Green and Rutland Hall hostels in Luton.
You will be responsible for leading a team to provide a high-quality service; ensuring outstanding customer service and maximizing our income. Through effective client management and excellent organisational skills, you will coordinate the functions essential to delivering a first-class service to our residents. This will include arranging a social event programme, ensuring repairs and maintenance are completed on time, ensuring cleaning is of the very highest standards and our out of office hours service maintains the exceptional standards required.
Other duties will include
  • Take individual responsibility for resolving service request/demands
  • Signing up new tenants / service users
  • Safeguarding adults and children
  • Develop partnership working with support agencies
  • Signpost and arrange support to vulnerable tenants S
  • Sustain tenancies
  • Signpost and help tenants to maximise income and to reduce rent arrears
  • Undertake formal action to recover arrears/bad debts
  • Maintain and update tenant profile data
  • Inspect internal/external communal areas of residential blocks Deal with tenancy breaches
  • Deal with queries and complaints
Hours of work are Mon-Friday 9-5.30pm
In order to be successful in this role, it is essential that you have worked at least 2 years at a managerial level within a hospitality/property/student environment. You will have worked previously in a Housing or Property environment. With an understanding of a customer focused environment, you will have proven marketing and sales expertise coupled with strong financial acumen and experience of managing P & L accounts. Excellent verbal and written communication skills are also important along with strong IT skills.
You will also be able to show
  • Team working
  • Managing conflict
  • Communication
  • Tact and diplomacy
  • Visionary - clear direction - confidence and ability to deliver excellent services
  • Problem solving
  • Striving for service excellence
  • Results orientation
  • Personal responsibility
If this role appeals to you then we want to hear from you. Click on the Apply button!
Mears Group PLC and its subsidiaries are Equal Opportunities Employers

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