Account Manager

DLA Piper
South East England
20 Jul 2019
17 Aug 2019
Contract Type
Full Time

Would you like a client-facing role working with some of DLA Piper's International Key Clients? As an International Account Manager, you will support the Client Relationship Partners and team on client development, relationship management and service delivery. This role will require a proactive approach, good business development skills and confidence in front of senior clients and relationship partners. Prior experience in managing or growing client relationships would be great, but is not essential. You could be based in any of our European locations.


Develop a client service plan identifying areas to target, relationship map, KPIs etc

Implement systems to promote consistency and quality of client service

Ensure delivery of commitments made during proposal process

Take responsibility for communication and enforcement of service levels across the wider organisation

Help build and nurture a core team around the selected clients

Where appropriate, develop relationships with the client becoming the 'go to' person with any queries

Ensure intelligence about the client is shared within the core team and wider firm as appropriate

Work with CRP and finance to establish most appropriate management tools, systems and billing processes

Work with CRP and core team on BD activity, in particular in identifying opportunities and delivering pitches and proposals in relation to the accounts

Ensure the account is managed in accordance with best practice processes, e.g. regular CRM reviews


Demonstrate previous experience of managing key accounts in a professional services environment

Demonstrate knowledge of and interest in the [Financial Services and Insurance Sectors]

Identify information requirements and manage projects

Evaluate and present information for business advantage

Contribute information and ideas to the strategy process

Create client development plans

Manage communication activities

Create competitive and sustainable pricing policies

Manage the implementation of pricing strategies and monitor their effectiveness

Manage and monitor the provision of effective customer service

Measure the effectiveness of marketing activities

Manage individuals and teams

Embrace change. Influence others to modify their behaviours and attitudes where necessary

Manage third party suppliers; exploring and assessing scenarios for the organisation in relation to stakeholders

Maintain relationships with other functions and disciplines within the organization

Demonstrate advanced stakeholder management, communication skills, diplomacy and negotiation skills

Be involved in activity which promotes the overall well-being and/or standing of the business; evaluate ethical codes to ensure marketing activities are compliant

Develop and manage budgets demonstrating analytical skills to interpret financial information

The job holder may be required to undertake additional duties from time to time.


DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.


In everything we do connected with our People, our Clients and our Communities, we live by these values:

Be Supportive - we care about others, value diversity and act thoughtfully

Be Collaborative - we give, we share and we join in

Be Bold - we stand tall and challenge ourselves to think big

Be Exceptional - we exceed standards and expectations


At DLA Piper we are working hard to ensure that our talent pool is diverse. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual.

We know it's crucial to have a culture and environment where those differences are genuinely valued and that's why we strive to be a business where everyone can thrive, develop and succeed based on their talent. Our aim is to build an inclusive and supportive culture where all our people feel they belong and can achieve their best.


We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.


In the event that we make an offer to you, and where local legislation permits, we may conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.