Lead Community Panel Manager - Market Research

Lead Community Panel Manager - Market Research Tech Platform for FMCG Brands
London Bridge
£50,000 + Company Benefits & Perks

What do we want from you? 

We need active and engaged community members! We’re a fairly young tech start-up and we recognise that central to our product is the community members who take part in the research studies we run for our Enterprise clients. We’re looking for someone to work with us to create and run the whole community panel process - everything from process to execution. 

This is a new, high profile and business-critical position, so you’ll be reporting to the Chief Product Officer.

Who are we?

We offer a service – via our B2B2C mobile-first SaaS platform – that facilitates co-creation and audience collaboration for our Enterprise customers. Our clients are largely global brands and we have community panels - crowd-sourced groups of people (user base sounds so impersonal) who help us with the questions our clients need answers to. We run consumer research and co-creation studies for Enterprise brands globally so we constantly need to stay on top of our community composition and its engagement rates.

Our team is about more than just the day to day; it’s about solving the key problems facing our customers – how do they improve their companies, bring successful products to market or develop insightful brands and campaigns, etc. Our growth so far has been tremendous and we want you to be part of this journey, shaping our strategy for the future. We believe that technology can make a good difference in the world – yes we run a profit making company but we believe that our clients can create better experiences for everyone by working with people rather than in isolation.

What are we looking for?

+ You need to want to use and share your knowledge / skills in a ‘start from scratch’ digital environment. You’ll be a valuable part of the overall product & community team.
+ You’ll have at least 5 years of experience as a panel manager for a panel provider or research organisation.
+ You’ll take the lead on all things panel management so as well as thriving in the solving of day-to-day challenges, you will proactively drive our community panel strategy, using your skills and experience to identify improvements and implement a best-in-class process. 
+ As an organized, detail-oriented person you will manage multiple projects in a fast-paced environment.
+ You are highly numerate and comfortable using standard industry tools & techniques to manipulate data and develop, analyse and report on panel recruitment and health metrics.

Bonus point if you have some knowledge of…

+ ConfirmIt, SPSS Dimensions, Qualtrics or other survey programming platforms
+ Quantum, MarketSight, Dapresy, Tableau or other data processing tools
+ Vision Critical or other proprietary survey panels
+ Previous experience facilitating or executing qualitative methods such as 1-1’s, shopalongs, community panels, and focus groups

What are some of the things you’re likely to be working on?

+ organising and implementing the day-to-day recruitment, profiling and management of our community panels for market research
+ ensuring studies are completed successfully, checking response rates & quality
+ ensuring our communities are happy and engaged by monitoring retention metrics and taking action where needed
+ working with Customer Success & researchers to manage the throughput of projects
+ identifying areas for improvement and working with the leadership team to develop a best-in-class community panel process
+ managing the community panel recruitment budget and our third-party suppliers
+ coordinating screener surveys with our researchers
+ establishing and reporting on community KPIs with the leadership team

What are we offering?

First and foremost, the opportunity to create your Community Panel process from scratch within a new-ish start-up. We’re not naïve enough to think that it will all be rainbows and unicorns but we can promise a competitive salary and lots of coffee and cake (or cheese and wine if that’s more your thing) as well as working with a genuinely great bunch of people in our offices near London Bridge station in South London. We also operate flexible working so if you need that day at home then no problem. 

Salary & Conditions:

+ £50,000
+ Flexible work from home where required
+ F/T Permanent Contract
+ Start Date: Immediate

Your Background / Previous Roles May Include:
FMCG Market Research, Customer Market Research, Community Research, Panel Management, FMCG Market Research, Brand Insights, Brand Research, Focus Groups.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.