Senior Customer Service Assistant

4 days left

Ireland (IE)
30 Jul 2019
27 Aug 2019
Contract Type
Full Time

Senior Customer Service Assistant FPGC86114

Dublin 8

Salary €31,495

Permanent, Full Time (37½ hours per week)

Here at Fresh Property Group, we are now looking for a Senior Customer Service Assistant to join us at our new Brickworks student accommodation in Dublin 8.

Keeping exceptional customer service at the forefront of your mind, you will support the Accommodation Manager and accommodation team, provide a responsive reception service and be the first point of contact for tenants and prospective tenants. Based at the front desk, you will deal with customer enquiries by social networks, email, telephone and in person and undertake viewings, giving appropriate advice to potential tenants when required. The Customer Service Assistant will also receive and process payments, monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges. You will also manage the building’s social media accounts, with the support of the rest of the accommodation team.

About You

We’re looking for an individual who has previous customer service experience; selling, retaining and maintaining good working relationships with both students and parents. Experience in the property and/or hospitality industries would be beneficial, as would experience in working with students or young adults. Comfortable working in a high pressurised environment, you will have exceptional administration skills and be a strong communicator who has the ability to liaise with a range of stakeholders through varying means such as orally and in writing. Flexibility in working hours is a must, as is competence in the use of business operating systems, social media and Microsoft Office.

About Us

Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.

Why Join Us?

In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays (increasing to 28 days with service) and death in service benefit.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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