Benefits Adviser / Officer

4 days left

25 Jul 2019
22 Aug 2019
Engineering, Defence
Contract Type
Full Time
A contract (3 months ongoing) opportunity for a Customer Care Officer has arisen with the local authorities in Bristol.

You will be the first point of contact for customers wishing to deal with Housing Benefit, Council Tax Reduction, Council Tax Billing and Housing enquiries. Part of a team resolving complex and challenging enquiries at the first point of contact, providing an excellent customer service to a wide variety of customers, many of whom are vulnerable.

You will signpost customers to help them access support services provided by the Council and partner organisations.

You will check and assess the quality of information received and clarify points to ensure that it is suitable to be processed. Explain to customers any inadequacies in the information received and the resolution which is required..

Skills and Experience:

A minimum of 3 'O' Levels/GCSE's at Level C or above including Maths and English or equivalent.
Significant experience in a Front Line Service delivery environment dealing with Revenues and Benefits enquiries.
The ability to understand, explain and implement legislation.
Knowledge of Microsoft Office suite.Hours of work are 8.30am till 5pm, Monday to Friday, 37 hours per week.

To apply please send your CV