Technical Support - 1st Line

2 days left

Yorkshire and the Humber
25 Jul 2019
22 Aug 2019
Contract Type
Full Time
Join the growing team of the industry leader in high end smart home technology. Control4 Technical Support is a dynamic team of passionate technologists chartered to ensure the success of our authorised dealers. We seek up-beat, quick-minded problem solvers who love to help others.
We have an immediate opportunity for entry-level and experienced support technician to provide phone, web-chat, and knowledgebase support to Authorised Control4 dealerships. This means you will be supporting trained and certified technology professionals, just like you, as opposed to our end customers.
We are seeking individuals who possess excellent verbal, written, and phone communication skills, who have professional install and configuration experience in the Custom Audio/Video channel. The ideal candidate will have an advanced knowledge of audio video equipment, low voltage wiring, high voltage wiring, and networking. Experience with automation products is a plus.
Are you looking for a Career as opposed to a job? This is the place. We have a clearly defined path for those that want to do what it takes to grow their career at a fast-paced, high-tech company; both in dealer support, as well as multiple other opportunities thorough our company.
Oh, we haven't mentioned our beta program yet! As a Control4 employee you are eligible to receive beta gear (Control4 equipment of your choosing) for your home AT NO COST TO YOU. That means you can fully automate the lights, audio/video, doors, security system and more.
* Answer inbound dealer support calls
* Validate and author defect reports on issues found
* Enter RMAs
* Forum monitoring
* Document creation for dealer self-help knowledgebase
* Other special projects as assigned
* Professional Audio/Video install experience
* Distributed Audio/Video experience
* Exceptional communication skills; Verbal, Written, Phone
* Home Security experience a plus
* Ability to work in a cubical for long hours
* Proficient in Microsoft Word, Excel, and Outlook