Customer Success Manager

Due to exceptional growth within the business our client is now actively seeking an experienced Account Manager to ensure that their clients receive outstanding after-sales support.
As an Account Manager your duties will include:
??Proactive management of a portfolio of c250 client accounts.
??Negotiation and management of your client's contract renewal process
??Provision of new-user training and set- up of client reporting requirements
??Regular contact with client providing assistance as required
??Provision of technical support and assistance throughout the contract life-time
??Development and maintenance of strong customer relationships via telephone and email
??Identification and development of new business opportunities with your client base
??Administrative work as required (database management, contract administration etc.)
The ideal candidate will have a proven history with account management, ideally gained within a SaaS, IT, Telephony or recruitment environment, and will be able to demonstrate the following:
??A dedication to exceptional account management
??Have a personable, friendly nature with a strong customer focus; be a team player
??Excellent communication skills- both written and verbal
??Strong business acumen, giving you the ability to understand your client's products
??An excellent understanding of the sales process
??A tenacious, determined and persuasive approach to client relationship building
??Superb time management and organisational skills
In return our client offers a competitive package and an excellent working environment with great office facilities