Advice Service Supervisor

Location
Kingston upon Hull, East Riding of Yorkshire
Salary
£24,799 per annum
Posted
25 Jul 2019
Closes
16 Aug 2019
Contract Type
Permanent

Citizens Advice Hull & East Riding (CAH&ER) is a busy, progressive and dynamic service serving a city and a large rural county. CAH&ER work together to make a positive difference in the lives of our clients.    

We have the following vacancy based in Hull:

Advice Service Supervisor – Generalist advice at the Wilson Centre Ref: 2019/07/ASS

37 hours per week – permanent       

Salary £24,998 per annum

The advice service supervisor role involves working with colleagues to manage the day to day delivery and quality of a busy city centre service.   You will supervise a large and diverse team of paid and volunteer advisers, admin and receptionists to ensure we provide a high quality customer service.  In this role you will support advisers to offer advice via varied service channels including face to face drop in, telephone, outreach and digital. 

In addition to the requisite advice knowledge, we are looking for commitment, enthusiasm, flexibility and good time management skills.

It will be desirable for the applicant to have previous experience of managing a team of volunteers as well as working in an advice setting.

Closing date is: Friday August 16th 2019 at 5 pm.

Click apply below for further information and to request an application pack.

CVs will not be accepted.