Ward Host

2 days left

Recruiter
Anonymous
Location
Southampton
Salary
8.21 - 9.90 GBP Hourly
Posted
24 Jul 2019
Closes
21 Aug 2019
Contract Type
Temporary
Hours
Full Time
Ward Host

To provide hostess services to patients supporting patient meal and beverage experience within Southampton areas.

Location: Southampton

Temporary: Expected to last 3 month with possible extension

Hours / days: Working Monday to Friday

Shift 1: 7am - 1pm or Shift 2: 3pm - 7pm

Pay: GBP9.90 per hour Umbrella or GBP8.21 per hour PAYE

PLEASE NOTE: Food Health & Safety Level 2 certificate required for this role (If you don't already have this, it can be completed as online training prior to starting)

The successful role holder will be responsible for a wide range of administrative tasks and be able to

MAIN DUTIES

* To ensure that a high standard of customer care is maintained at all times, including adherence to the Trust's professional appearance policy.

* Liaise on a daily basis with the patients and family members regarding meal preferences and appetite, taking into account any cultural and religious choices.

* Discuss with the nursing staff patients' treatment plans in order to determine their effect on individual appetite / dietary requirements.

* Communicate daily with the catering staff regarding meal requests and in the absence of the catering team Manager meet with the catering production team to plan meal requirements.

* Collate information on patient meal choices from menu and give this information to designated staff within the production team to meet patient meals needs.

* Serve beverages and meals, ensuring patients are assisted with positioning of their meal and access to cutlery and condiments. Set patient dining room areas in readiness for meal times.

* Distribute meals, ensuring that the patient's tray is checked against their request and all items are correct, with the appropriate condiments available. Responsible: for cooking items for breakfast within ward kitchens, i.e. porridge, scramble, boiled eggs toast and cereal.

* Liaise with the catering production team regarding new patients' menus and dietary requests.

* Manage snacks for patients, including snacks required off the ward e.g. for patients attending appointments at a different location, ensuring the snack is appropriate to the patient's needs (soft, pureed, diabetic etc).

* Where appropriate and under the guidance of nursing staff, provide a system that enables each patient to have access to fresh water.

* Manage food stores appropriately, ensuring a range of drinks are available to offer patients during the 24-hour period, including tinned food items for patients missing their meal for any reason.

* Under the supervision of nursing staff, assist patients on 'normal' diets to eat or drink and document their intake using an appropriate recording system.

* Assist patients to complete menu cards and provide explanations regarding choice.

* Ensure own approach to patient care respects the privacy and dignity of patients, including respect for patient choice.

* Provide a patient centred approach at all times, feeding back patient concerns to the Ward/Centre Manager.

* Feedback to the Production team food issues regarding patient choice and satisfaction.

FOOD HYGIENE

* Order and receive daily food stocks on the ward from the catering stores/kitchen; ensuring appropriate stock rotation, and wastage is kept to a minimum, preferably nil.

* Daily cleaning of the ward kitchen areas to maintain a high standard of hygiene in accordance with appropriate departmental cleaning schedules reporting issues to their line manager as appropriate.

* Ensure all relevant equipment has been turned "on" prior to service and switched "off" once used.

* Clean down all equipment and throw away all excess food items in the appropriate containers after service.

* Checking dates on all food items in the kitchen storage areas and fridges on a daily basis.

* Regeneration of meals set out in the departmental policies and procedures.

* Ensuring that all food storage, preparation and service of all foods meet the temperature guidelines stipulated in the Food Safety (Temperature Control) Act 1995 and to record all food temperatures.

* Maintain a high standard of hygiene within the work environment at all times, while observing departmental health and hygiene polices.

* Ensure patients' personal food is labelled and stored correctly; advise patients and their families regarding storage of food. Be responsible for food disclaimer forms to be completed during the span of their shift.

* Manage the storage and safety of food providing appropriate records in line with Trust food storage standards.

* Monitor and record ward refrigerator temperatures and ensure food safety standards are maintained. Facilitate the implementation of a recording mechanism for food temperatures including the use of temperature probes when heating food in the microwave.

* Communicate effectively with other ward staff and members of the multidisciplinary team