Technical Support Quotations Administrator

24 Jul 2019
21 Aug 2019
Contract Type
Full Time
Working for a major company specialising in Health and Safety / Fire Risk with a friendly welcoming nature, this is an administration support role, which will involve -
Promptly dealing and responding quickly to customer quotes carried out by our sales force, sending confrmation of quotes and estimates by email to the customer by telephone and email in adherence with the enquiry procedure. Act as secondary contact for all customers, Administration and diary management
* Accurately processing customer quotes in a timely manner
* Coordinating the entire process from point of machine order through to delivery in line with customer's delivery requirements, including liaising with procurement manager, workshop personnel and transport department and providing accurate and regular feedback to customers on the progress of their order.
* Completing all administrative duties and support external teams with all administrative requirements to ensure smooth running of all accounts. Assisting the team to improve their productivity and focus.
* Ensure customer contact strategy is followed and maintained includes regular annual contact with customer following delivery.
* To effectively and efficiently answer service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time. Identify to Line Manager, items that are likely to cause an overload of work and plan accordingly.
* Process of service contracts in conjunction with orders. Active follow up of equipment sold without service contracts.
* Ensure that estimates are turned around in a timely manner and chased with customers, actively seeking chargeable opportunities and ensuring their timely completion with engineers to achieve monthly financial targets.
* To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Actively promoting contracts to customers who do not currently have them.
* To accurately process completed work through to invoice on a daily basis, and handle any customer queries relating to this invoicing in a timely manner with particular emphasis on revenue targets.
* Be actively involved in any special projects concerning the sale and promotion of parts and consumables.
* Create SAP reports as necessary for designated area. Forecasting revenue numbers across all revenue streams on a weekly basis.
* Optimise selling potential by establishing contact and developing relationships with new and existing prospects via cold calling, email and marketing campaigns. Cross sell and upsell where appropriate to increase parts profitability.
* Manage the entire process from point of order through to delivery including liaising with procurement supervisor. Maintain communication with customer providing updates on extended lead times and parts delivery.
* Day to day management of outstanding orders and back orders, ensure customer is up to date with progress of their order.
* Escalation of issues effecting fulfillment of orders to Line Manager.
* Provide customers with official quotations and follow up all opportunities in a timely manner.
* Act as front of house; providing a warm welcome to all individuals visiting
* To operate at all times within the company's policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture.
* Maintain a strong understanding of the market and its needs as well as current and future technical and service developments and remain up-to-date with all competitor product and service developments.
* To deal promptly with any customer complaints or problems escalating where required.
* To ensure that the companies Health & Safety regulations are followed at all times.
* Take responsibility for understanding and agreeing action plan for own development needs and ensure that you constantly display customer focus and reflect the culture.
As the Administrative Support Assistant, your duties will include:
- General, day-to-day administration.
- Issuing New Job Packs and Maintaining Training Logs.
- Dealing with communications from clients and contractors.
- Working and supporting internal departments including Senior Management.
The successful candidate will be:
- Experienced working in an office environment.
- A superb communicator; both verbally and written.
- Able to prioritise, particularly at busy periods.
- A team player, with an efficient and proactive approach.
- Confident at monitoring and dealing with their own workload independently.
- Educated to GCSE (or equivalent)
- Experience in a similar role would be beneficial
What are we offering?
- Competitive Salary 18 - 20k with regular reviews.
- Full time hours (flexitime)
office open 730 am - 530pm Mon 8:30 - 5pm Fridays so 8 hour days within those parimeters.
Application Process
If you would like to be considered for this position, then please submit your most up-to-date CV
Once your application has been received, this will be reviewed within 2 working days. If you have been shortlisted for the position, you will receive a call from our HR team who will discuss your job application in more detail.
If you have not heard back within 10 working days then please assume your application has been unsuccessful