Legal Training Academy
Training Academy
Purpose of Academy:
As a member of the training academy you will be provided with an introduction to the legal department, live files and Clients we work with. You will be taught how work on files once the claims team have vetted them and the process of a file through to court proceedings.
In addition to specialised training you will be provided with general training in communication, customer care and case load management.
Before you graduate the training academy, you will have a full understanding of Pure legal, how each department work in unison to provide a first class service to our customers and assist the rest of the Pure Business Group.
Responsibilities:
Opening new files on case management software
Completing litigation documentation
Communicating with clients/customers both written and verbally
Any other duties as reasonably required by the business to assist you in your development
Experience:
Good level of administrative experience within a legal background beneficial
Working effectively within a team
Managing a workload of multiple categories
Customer service and communication skills
Personal Qualities:
Effectively prioritize workload in order to comply with SLAs
Good computer skills
Strong organizational skills to ensure all incoming work is tracked and actioned accordingly
Attention to detail in ensuring all client preferences are adhered to
Accurate and thorough data input
Can work well within a teamHigh level of literacy and able to communicate professionally with clients Attention to detail in ensuring all client preferences are adhered to
Accurate and thorough data input
Can work well within a te High level of literacy and able to communicate professionally with clients
Purpose of Academy:
As a member of the training academy you will be provided with an introduction to the legal department, live files and Clients we work with. You will be taught how work on files once the claims team have vetted them and the process of a file through to court proceedings.
In addition to specialised training you will be provided with general training in communication, customer care and case load management.
Before you graduate the training academy, you will have a full understanding of Pure legal, how each department work in unison to provide a first class service to our customers and assist the rest of the Pure Business Group.
Responsibilities:
Opening new files on case management software
Completing litigation documentation
Communicating with clients/customers both written and verbally
Any other duties as reasonably required by the business to assist you in your development
Experience:
Good level of administrative experience within a legal background beneficial
Working effectively within a team
Managing a workload of multiple categories
Customer service and communication skills
Personal Qualities:
Effectively prioritize workload in order to comply with SLAs
Good computer skills
Strong organizational skills to ensure all incoming work is tracked and actioned accordingly
Attention to detail in ensuring all client preferences are adhered to
Accurate and thorough data input
Can work well within a teamHigh level of literacy and able to communicate professionally with clients Attention to detail in ensuring all client preferences are adhered to
Accurate and thorough data input
Can work well within a te High level of literacy and able to communicate professionally with clients