Customer Service Representative BLUC85725

Redditch, Worcestershire
Circa £22,000 per annum, free car park, pension scheme and employee discount scheme
22 Jul 2019
19 Aug 2019
Contract Type
Full Time

Customer Service Representative BLUC85725
Circa £22,000 per annum, free car park, pension scheme and employee discount scheme

Our client is one of the world’s leading manufacturers of glass and glazing systems in three business areas: Architectural, Automotive and Technical Glass.

Today, the Company has combined sales of just over JPY 629 billion, with manufacturing operations in 28 countries, sales in 130 countries, and employs some 27,000 people worldwide.

Their mission is to be the global leader in innovative high-performance glass and glazing solutions, working safely and ethically.

They are now looking to recruit a Customer Service Representative within the Automotive Aftermarket department to act as the first point of contact for sales and enquiries and to take full responsibility for order book management from receipt of order to fulfilment.

Developing and maintaining a close working relationship with day to day operations, including Warehouse Operations, Logistics, Quality and Marketing and supply plants for parts, you will communicate order and shipment information, including fill rates and service issues to both customers and Commercial Manager; maintaining customer and supplier KPI’s including fill rate, arrears, and related measures.

You will also be responsible for taking ownership for all customer issues until resolution and prior to escalation to the Customer Service Team Leader where possible.

With experience of using SAP or other similar business systems and excellent oral and written communication skills, candidates must have the ability to identify issues requiring timely resolution, to managerial level and be highly numerate with the ability to manage large volumes of data. The ability to build excellent customer relationships is also essential.

Working hours - 38 hours per week, Monday to Friday

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.