2 x HR Assistants

West Midlands
19000.00 - 19500.00 GBP Annual + holidays
22 Jul 2019
19 Aug 2019
Human Resources
Contract Type
Full Time
An exciting opportunity has arisen to join a leading utilities supplier as a HR Services, our client are currently seeking 2 x HR Services Advisors based in Coventry, CV7 8PE. This a full-time temporary contract for 5 & 11 months paying in the region of GBP19500, pro rata depending on experience.

Key Accountabilities

Resolve enquiries from internal customers, providing a written, face to face or telephone response in a timely manner that contributes towards first contact resolution and avoids unnecessary hand off within the organisation
Monitor progress of pre-employment screening with third party providers, during the onboarding process, ensuring third party service levels are being met
Providing a point of contact for onboarding escalation with new starters, line managers and external companies
Provide final quality check before issue of contracts to employees - advising TCS of amendments required to ensure accuracy and timely and efficient provision of employment documentation.
Ensuring the onboarding process is completed in a timely manner and providing metrics to the business
Building relationships with external pre-employment screening teams, chairing weekly tcons
Resolve queries and issues raised by TCS colleagues
Route calls and emails to appropriate teams
Identify and escalate priority issues
Follow up calls where necessary in a timely manner
Enter customer queries into query log
Compile and provide routine and ad-hoc information
Manage incoming and outgoing post
Assist in the administration of HR Services activities by carrying out routine clerical duties in line with standard operating procedures in an efficient and effective manner
Be clear on the Metrics relevant to the position and ensure these are achieved and foster and support the process of continuous improvement.
Participate in the measurement of individual and team objectives, to enable performance gaps to be identified
Work within and promote the philosophy of safe team working
Actively demonstrate and promote the Company Values, and positively contribute to a customer oriented approach
Refer to the many types of policies within Compnay and inform and educate others to reference these before contacting HR helpdesk
Provide information to Centre of Expertise (COE) if there are any gaps in the polices and feedbackKnowledge and Experience

Strong verbal, written communication and listening skills
Customer service orientation
Attention to detail
Team work
Good planning and organisational skills
Adaptable to change

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