Senior Administrator - Membership Care

The Wildlife Trust
Leith, Edinburgh
£22,848 per annum
22 Jul 2019
19 Aug 2019
Contract Type
Full Time

Senior Administrator - Membership Care

Leith, Edinburgh

£22,848 per annum

For over 50 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas. We are proud to have the support of more than 40,000 members, 1,000 volunteers and 20 local (volunteer led) groups.

The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. The Trust manages a network of 120 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement.

An exciting opportunity has arisen for a Senior Administrator to join our busy Membership Care Department. As our new Senior Administrator, you’ll play a key role in ensuring we provide a high level of supporter care. This will be achieved through first class communications (written and verbal), efficient workflow planning and processes and secure handling of financial and personal data. 

You’ll supervise, lead and motivate the Membership Care Team (currently consisting 2 employees and a range of volunteers) in order to manage, maintain and develop the Trust’s Membership and Fundraising records to ensure supporter satisfaction and loyalty.

We are looking for a positive and proactive Administrator with previous line management experience who shares our commitment to improving processes and providing an excellent service at all times. Numerate and IT literate, if you are the ideal candidate, you’ll also be able to demonstrate good working knowledge of Raiser’s Edge or a similar customer relations database package. 

You should have 3 Higher level equivalent qualifications in relevant subjects or have  relevant work experience. Ideally, you will also have some knowledge of legislation relating to Data Protection, HM Revenue & Customs and Charities Law in relation to the operation of databases and associated procedures.

Given the nature of the role, and access to sensitive data, the Trust will require permission to run a credit record check prior to appointment.

The Trust is committed to equal opportunities