Customer Support Agent

Customer Support Agent

Hourly rate: £competitive
Status: Full time, permanent. 37.5 hours per week as an integral part of a friendly team. Working hours are as flexible as we can make them and we understand what it means to have children!

The Role - Customer Support 
* Understanding and answering customer queries 
* Advising customers on plant choices and availability
* Taking orders from customers over the phone
* Liaising with couriers when deliveries are late, damaged or go astray
* Handling complaints when customers kill our plants... and then replacing them.

Skills

* Excellent verbal and written communication skills
* Pleasant and friendly telephone manner at all times
* You are competent and accurate with sound computer skills
* You can organise, prioritise and work in a busy environment

* You tackle issues quickly and effectively.
* You can act on your own initiative without supervision
* You work well as part of a team, helping build team spirit,
* You are open-minded, welcome feedback and help others succeed.
* An interest in gardening/plants is essential

These job descriptions are not exhaustive and are subject to amendment in line with the needs of the business.

To apply, please email explaining your reasons for applying for the position and attaching your cv and details of your current remuneration package.