Windows Support Engineer - Top 3 Cloud & Hosting Leader

Location
Glasgow
Salary
£22,000 - £30,000 + Excellent Benefits + Personal Development
Posted
20 Jul 2019
Closes
17 Aug 2019
Ref
12860
Sectors
IT
Contract Type
Permanent
Hours
Full Time

Windows Support Engineer - Top 3 Cloud & Hosting Leader
Glasgow + Adhoc Travel
£22,000 - £30,000 + Excellent Benefits + Personal Development

Ready to join one of the leading UK providers of cloud technology and managed hosting?


We are one of the leading providers of cloud computing and managed hosting. Headquartered in Glasgow, we employ over 400 talented staff in offices and datacentres across the UK. Originally founded in 1998, it is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.

Our employees help enable any size of business and organisation to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. We own and operate a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.

Windows Support Engineer Key Responsibilities:

+ Resolving customer issues via ticket/telephone and escalating support requests whenever necessary
+ Managing and maintaining our monitoring queues for all company and customer infrastructure alerts
+ Server configuration and network support/administration
+ Managing backups
+ Monitoring networks and servers
+ Managing tasks in the Datacentre environment and liaising with maintenance personnel
+ Responding to issues within agreed SLAs

Required Skills / Experience:

+ RHCT and an MCSE/MCSA Server 2008/2012 qualifications are desirable, however, minimum skills required Windows and/or Linux 2nd line administration skills
+ Experience of 24x7 shift working, ideally within a Datacentre environment
+ Exceptional technical customer support or Helpdesk experience
+ Ability to take ownership of problems and their solutions. You will be organised, reliable and highly motivated with great interpersonal skills. A ‘yes we can’ attitude and first class communication skills are also key
+ Understanding of Windows Server 2008/2012, IIS, Active Directory
+ Exposure to RedHat/CentOS/Debian/CloudLinux
+ VMware, Citrix, Hyper-V, KVM
+ Good understanding of networking basics, OSI networking model
+ Switch configurations

What do we offer in return?

+ Exposure and access to cutting-edge technology as well as the opportunity to work alongside like-minded technical enthusiasts
+ Holiday Trading Scheme – buy or sell part of your annual leave allowance
+ Travel Loans - unsecured interest free travel loans to assist employees
+ ShareSave/SAYE – buy shares in the company at a discounted rate
+ ½ Day off on your Birthday
+ Long service benefits – additional annual leave and access to private healthcare
+ Snacks, drinks and fruit all day every day
+ Breakfast on us every day including a hot roll on Fridays
+ We’ll shout you to lunch once a month
+ Supported training

Training & Development As you can gather, we have a relaxed and friendly working environment where you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people by encouraging and supporting them to gain and maintain professional and vendor certifications. All of our staff are supported, through training and coaching, to learn our systems and processes enabling them to become a valuable member of the team quickly.

Your Background / Previous Roles May Include:
Windows Systems Engineer, NOC Engineer, Windows Datacentre Engineer, Windows Hosting Engineer, Data Centre Server Installation Engineer, NOC / Data Centre IT Engineer, LaaS Engineer, Hosting Engineer, Systems Infrastructure

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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