Graduate Product Specialist - excellent progression - global firm

An International Technology Group that is skilled in the fields of electrical, electronic and optical connection, transmission and networking.

With their Head Offices in Germany and sites across the globe, hey have been established in the UK for over 30 years. In that time, it has built a strong network of Customers & Distributors. Success is based upon unparalleled service, quality manufacturing, an innovative broad product range and belief in and support of its Employees.

PURPOSE OF ROLE:

To provide a comprehensive service with regard to technical support, pricing and promotion for the company (IT Software Development) products

KEY RESPONSIBILITIES:

Provide support to Product Manager (ITSD):

• Attend visits to Customers in conjunction with Product Manager.
• Assist Product Manager with Proof of Concept.
• Assist in creating proposals based on company product offering.

Conduct product training for the UK Sales Team (and other employees where relevant) in conjunction with the Product Manager.

• Assist in the development of the use of the MICA product within different marketplaces and solutions.
• Provide support from the Northampton office in the Product Manager's absence.

Provide technical support:

• Deliver comprehensive technical support to Customers, Regional Managers, and as required (both face to face and on the telephone).
• Keep up to date on product specifications in order to provide best possible service.
• Answer general enquiries regarding RFID/Edge Computing.
• Deliver technical support to customers (both internal and external) on ITSD solutions.
• Communicate with international offices to work on specialist solutions.
• Work with Systems Integrators to identify best solutions.
• Develop an accurate bespoke demo solution if required for customer applications.
• Investigate and qualify whether there are opportunities for other products within an ITSD prospect.
• Be aware of and communicate changes in market conditions and technology.

Effectively manage price and special prices requests:

• In conjunction with the Product Manager set competitive pricing structures.
• Provide support to Product and Applications Team:
• Assist with day to day activities and project work for local and international Product Team when required.
• Provide basic technical advice regarding full range of products where required.
• Provide general administration support where required.
• Provide support and assistance for marketing activities:
• Assist in the design and build of exhibition materials.
• Attend exhibition events where required.
• Assist in media-related activities such as proof-reading of press releases and technical articles as created by the Marketing Department.
• Provide ideas and content for promotional activity
• Research and provide market and competitor information.

Provide relevant product training as required as a result of requests from other departments or as required by new personnel:

• Carry out product related training (as required) for Employees.
• Carry out product related training (as required) for Customers.

PERSON SPECIFICATION:

QUALIFICATIONS:

• BSc in Electronic Engineering or a related discipline.

EXPERIENCE:

• Basic understanding of edge computing.
• Experience of software programming (e.g. Node-RED, Python, Debian, Java).
• Ideally previous experience working with Integrators.
• Ideally previous experience of working with RFID.
• Computer literacy.

HOURS OF WORK:

Mon-Thurs 08.30 - 17.30 (45 min lunch)

Fri 08.30- 13.00 (no lunch)

SALARY: GBP22,000 - GBP25,000 plus 2.5% bonus paid quarterly

HOLIDAY: 25 days holiday increasing by 1 day for every 2 years completed up to a max of 30 days (+ bank hols)

BENEFITS:

• 5 weeks holiday (rising with length of service)
• 2.5% bonus (paid quarterly)
• Life insurance 4 x salary
• BUPA healthcare
• BUPA cash plan
• Contributory pension
• Critical illness cover
• Permanent health insurance
• Cyclescheme etc.