17 Jul 2019
13 Aug 2019
Contract Type
Full Time

"Fantastic career development opportunity for ambitious customer quality manager to drive operational quality for a diverse range of in house manufactured and third party sourced products."

Salary: GBPCompetitive + Excellent Benefits

Location: Wolverhampton, West Midlands

Commutable from Birmingham, Kidderminster, Stafford, Stone, Walsall, Wolverhampton, Wednesbury, Stourbridge, Halesowen, Bromsgrove, Lichfield, Tamworth, Stoke on Trent, Telford, Shrewsbury, Droitwich, Redditch, Worcester, Coventry, Warwick, Sutton Coldfield, Coleshill, Stockport, Crewe

Our client is a well-established and respected manufacturer of fixtures, fittings and components both mechanical and electronic in the home and building infrastructure products sector. Highly acquisitive and experiencing excellent growth, the company is based in brand-new offices, distribution centre and test centre complex in the West Midlands but has operational facilities and subsidiaries nationally and globally.

Reporting to the Head of Quality, you will manage day to day operational quality activities focused on delivering effective resolution, preventative measures, and the exploitation of continuous improvement opportunities throughout our client's head office, sales, manufacturing and logistics operations and all sourced product groups. You will drive and develop operational quality activities, ensuring the effective management of customer complaint investigation, preventative action implementation, effective handling of incoming and returned product inspection and quality management support manufacturing operations.

The Role:

* Promote and maintain best practice for safety, health and environmental factors throughout all Quality operations, and facilitate the development of the safety culture within the quality management team.

* Lead the management of product and operational performance related customer complaints, from initial receipt acknowledgement, through containment and corrective action, to resolution, including on-site support, where appropriate, using 8D methodology.

* To include remotely facilitating and coordinating 8D activities with overseas sourcing operations and supply chain.

* Effective management of operational quality activities, including appropriate AQL inspection of incoming products & materials, product returns handling, including investigation, trend analysis and appropriate final resolution with relevant external parties.

* Drive the quality management of manufacturing activities, embedding quality assured processes and the provision of appropriate quality surveillance within production operations.

* Provision of support to the sourcing team for evaluation and qualification of new suppliers, and continuous improvement activities with existing suppliers.

* Track and prepare monthly reports for internal and external quality performance metrics.

* Support Production Engineering in process development, equipment selection, and process flow activities within manufacturing operations.

* Contribute to quality management planning for new product introduction, including specification, inspection documents and FMEA processes.

* Management of a small team of Quality Engineers.

* Performing QMS audits.

* Producing monthly reports, including KPI's & Trend Analysis.

* Creating Standard Operating Procedures for relevant activities.

* Producing Product Quality Plans & associated documentation and corrective and preventative action reports.

The Ideal Applicant:

* Excellent customer relations skills and able to bring issues to a satisfactory conclusion.

* Prefer trained QMS auditor with six sigma qualifications

* Minimum Experience Required 3 years' experience in Quality related position, ideally within a manufacturing environment

* High level of proficiency with MSOffice applications (Excel, Word, PowerPoint)

* Proficient with FMEA process

* Familiar with a design culture and able to read CAD / technical drawings

* Experience leading problem-solving processes and use of quality tools

* Excellent team working & verbal and written communication skills