Team Leader (Support)

Fixed term contract until October 2020

We're looking for a results-driven individual with an understanding of housing, homelessness and welfare benefits to join us as a Team Leader and support and manage the staff team at our Sheffield Hub.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change - with individuals, in communities, across society - and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter Sheffield operates a thriving hub of services in the city centre where people can access a range of advice and support provision, including legal advice and representation, housing related support services and an Information and Resource facility.

About the Role:

As Team Leader, you will be part of a management team with specific responsibility for leading the housing support part of the hub services and assisting in the leadership of the wider hub. This will involve line managing, coaching and mentoring staff and volunteers, setting them targets and objectives and making sure service delivery adheres to quality standards and meets contractual and internal performance targets. You will build effective relationships with appropriate external agencies, as well as with Shelter colleagues across various divisions, support with marketing and promotion and strategic development.

About you:

We're looking for someone with experience of day-to-day staff and service management, including casework support and supervision and promoting take up of services amongst multidisciplinary teams, both internally and externally. With a proven track record and knowledge of homelessness, housing and welfare benefits issues, you will have a proactive, creative and collaborative approach, great relationship building skills, a flair for leading change and improving performance and the confidence to challenge the status quo and introduce new ideas. You must also be proficient using a range of IT tools to carry out your role, including Microsoft Office applications and case management systems.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our advice team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.