ICT Service Desk Apprentice x2
- Recruiter
- Natural Resources Wales
- Location
- Bangor, Gwynedd
- Salary
- 1 - £17,003
- Posted
- 12 Jul 2019
- Closes
- 31 Jul 2019
- Sectors
- Apprenticeships, IT
- Contract Type
- Contract
- Hours
- Full Time
ICT Service Desk Apprentice x2
- Location: Bangor
- Grade & Salary: 1 - £17,003
- Post Number: 201826 & 201827
- Contract Type: Fixed term 2 years
- Work Pattern: Full time
- Application Closing Date: 31 July 2019
Job Purpose
Learn how to help provide support for the ICT service desk which is a single point of contact for NRW staff experiencing a range of technical problems
The postholder will learn the skills needed to work as part of a team, that act as a gateway to high level (second and third line) technical services. They will gain experience in providing solutions to straightforward problems and requests at the desk).
This role directly contributes to the operational continuity of NRW through the provision of efficient and prompt solutions to all NRW staff in accordance with industry best practice standards, and in doing so, delivering an excellent standard of customer service.
Qualifications and Skills
Good verbal and written communication skills, and a clear commitment to delivering excellent customer service and user’s experience.
Ability to analyse ICT problems. To do this, it is important to be able to absorb and learn new information readily, as new systems are brought into the team’s remit.
Basic understanding of ICT
GCSE Grade A-C in Maths and English is desirable
For more information please visit our website.